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Complaint Details
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Initial Complaint
13/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Good day, I have a major issue with this dental office. Dr. ***** and I had discussed last year to put a bridge in the bottom right side of my mouth but as I already utilized my allowable allowance from the insurance, we decided to wait for this year. I got a call from his assistance in March saying " she got the predetermination back from the insurance and that my bridge was fully covered by my husband's insurance as well as mine (60% and 50%) So I proceeded to make the appointment for the bridge for one tooth (April 2023). I got a call two weeks ago from his office stating I owe them another $3000, as they put in a claim for $5747.00 + $847.00 The work was done on April 25th and the predetermination was concluded June 16 after the fact (based on the attached claims document from the insurance). I've tried to reach out to the dentist to discuss but the assistant said, he won't talk to you! They are sending my account to a collections agency, absolutely terrible and unethical on the dentist side. This is wrong on so many fronts, I will also reach out to the Royal College of Dental Surgeons of Ontario as this falls under unnecessary treatments as I was expecting one bridge of one tooth not four.Customer response
15/11/2022
Dr. ***** called me to discuss this situation as he got an email from the better business bureau. I met with him yesterday to discuss the situation and we were able to reach a resolution.
Sincerely, ***** ******
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Contact Information
320 Queen Street
Unit 129
Ottawa, ON K1R 5A3
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.