ComplaintsforCanadian Tire

• Initial Complaint

  04/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On November. 13th, 2021 I bought a brand new set of winter tires from Canadian Tire (Invoice # ***************). I dropped my car off in the morning to get it installed. I picked up the car later that afternoon as one of my friend's dropped me off to pick up my car. I drove the car back home on the same day and I did not use the car till Sunday, November. 14th, 2021. On that Sunday when I used the car I noticed that the tire pressure was low and I had to go to the **** gas station to refill air in my tires. The next morning I noticed that my tire pressure was low again and I had to go back to **** to refill air in my tires, this is when I decided to take it back to Canadian Tire so that they could figure out what the problem was. So on Monday. November. 15th, 2021 I dropped my car off at Canadian Tire, they told me that the issue was that the tire pressure was leaking in all 4 tires and it was not sealed properly, they mentioned they refilled the air in the tires and resealed the tires. I picked up the car later that day, the same friend dropped me off to pick up my car. I drove the car around for a bit that day and I found that it seemed fine. The next evening Tuesday, November.16th, 2021, I noticed the same-thing occurred in my tires and tire pressure was low again. I took it back to Canadian Tire that night and they told me I had to leave my car overnight to get it fixed. My friend was nice enough to drive me back home that night and drop me off the next morning on Wednesday, November.17th, 2021 to pickup my car when it was fixed. The Canadian Tire reps told me on Wednesday that 2 of tires had low pressure and had to be resealed again. So that Wednesday I was very worried to drive my car because I had to make a long distance drive back to Toronto and I was worried something would happen to the brand new tires I bought from Canadian Tire and I am having so many issues with. It took me almost one week for Canadian Tire to fix brand new tires on my car.

  Business response

  07/02/2022

  Hello,

  My service manager, Gerald, will be calling the customer directly tomorrow. I believe we have already been in contact with this customer last November. 

  I can be reached at the store at ***** ******** if there are any further issues. 

   

  Thank you,

  Kyle S***** 

  General Manager

  Canadian Tire Ottawa South

  ********************   ****** ****** *** ***** *** **** ******** ** ******************** *** *** ******* ************** 

  Customer response

  08/02/2022

  ****** ******** *******
  I have reviewed the response made by the business in reference to complaint ID ********. Am I to wait till the service manager calls me tomorrow?

  
  Sincerely,
  
  ******* **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩