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          Sunny Dog Training Ottawa has 1 locations, listed below.

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            Business ProfileSunny Dog Training Ottawa

            Dog Training

            Contact Information

            814 Riddell Ave N

            Ottawa, ON K2A 2V9

            Visit Website
            Email this Business
            (613) 981-1903

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            814 Riddell Ave N, Ottawa, ON K2A 2V9
            Email this Business
            BBB File Opened:
            8/11/2022
            Business Management
            • General Manager
            Contact Information

            Principal

            • General Manager

            Customer Contact

            • General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/03/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I contacted ***** the owner at Sunny dog training in Ottawa and made arrangements for dog boarding from march 9-16, 2023. She asked for full payment upfront of $553.70. She only takes full payment, no deposit, no partial payment. I was never informed about any cancelation policy, never informed of any no refund policy, never signed or consented and never given a receipt. I made an EFT payment for the full amount of $553.70 on Feb 19th. On March 7th, unfortunately we had a family medical emergency. My husband had to get unexpected surgery, and we had to cancel our travel plans. I informed ***** on March 8th of our situation. I asked for a refund. I even asked if we could just bring our dog another time instead.. like in the summer. So that we could defer/change our dates of service as a credit. ***** refused both options. Of course now we don't want to bring our dog to ***** again, so, I am looking for my money back and refund. Can you assist me in getting my money back please.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Lindsay M

            07/02/2024

            Belen, has regrettably been less than satisfactory Horrible customer service.

            Sunny Dog Training Ottawa Response

            08/02/2024

            I apologize for any dissatisfaction you experienced. As someone committed to providing excellent service, it's disheartening to hear about your negative experience. I take customer feedback seriously and would like to address your concerns promptly. Please reach out to me directly so we can work to resolve this matter to your satisfaction. - Belen

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            BBB Canada's Northern Capital Regions and Quebec

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