Business ProfileforLaurier Optical

I purchased a pair of glasses from Laurier Optical 8 Market Place, Nepean, June 17/22. I have not been able to wear these glasses since I purchased them. There have been x2 issues since I purchased the glasses. The first issue is that they never fit me properly even though I have had numerous adjustments to try and resolve this (Kingston location). The Kingston office was very helpful in trying to adjust the frames but they were not successful. I had purchased progressive lenses initially but I could not adjust to these The glasses were sent to Ottawa by the Kingston office to change back from progressive lenses to a regular lens. After this change the glasses still did not fit me properly. Still too heavy and continued to press on my head/nose. Kingston office tried to adjust them but the Manager in Kingston informed me that the problem with the glasses is that the glass is too thick. This was the problem from the beginning. The frames I purchased were a heavier frame and the glass that was repeatedly put into this frame was too thick. The glasses were again resent to Ottawa. The issues were not resolved. I cannot wear these glasses. I returned to the store in Ottawa a couple of weeks ago and was informed by their staff that the last time my glasses were sent to Ottawa they were "ground"?? The Manager in Ottawa called me after my visit to Ottawa to inform me that the Management at Head Office had directed her to inform me that if I want any more changes I have to pay for them. She never listened to my concerns. I tried to reach the Head Office repeatedly to explain the situation but they will not return my calls. Their website states "best optical experience...commitment to excellence" and their voice mails messages state they will "return your call." They never called. I paid over $600 for these glasses that I cannot wear. I am not prepared to pay any more money to this company for a poor product, repeatedly poor workmanship and poor customer service.