Business ProfileforServiceMaster of Ottawa

ServiceMaster Restore is the worst restoration company I have ever had the misfortune of having to work with. We came by ServiceMaster after making an insurance claim as they were a "preferred contractor" of our insurance company, CAA. There is nothing preferential about them. They were nothing but a pain to deal with throughout the entire insurance claim process. I have zero idea why CAA would have any relationship with them, there are plenty of other good restoration companies in Ottawa. They were so bad to deal with that we will no longer have a relationship with any insurance company that contracts out to ServiceMaster Restore.

RE : **************************** *********************************************************** 7V7 We at ServiceMaster are committed to providing quality restoration services with integrity and respect. We regret that there appears to have been a misunderstanding regarding the scope of work authorized under your mother's insurance policy with CAA. To clarify, our team was contacted to address an urgent situation after your mother was targeted by an unscrupulous contractor who damaged your mother's property. Our primary objective was to secure the property from further damage, intrusion and potential hazards by sealing a large opening in the foundation, which was performed immediately to ensure her safety and security. This emergency service was conducted under the directive and approval of both the insurance adjuster and the insureds engineer, focusing strictly on making the premises safe and secure.We understand and appreciate the concerns raised by the insureds son regarding the restoration of the steps and railings at the home. We endeavored to price the restoration of these elements to their original state, which was agreed upon by your mothers insurance adjuster. If new steps and new glass railings were desired, these would be considered improvements/betterments, and thus outside the scope of what the insurance policy would typically cover. It is important to address the fact that the scope of work outlined in our restoration estimate is defined strictly by the terms of the insurance policy, which covers restoration to pre-damage conditions, not improvements or upgrades. Any additional enhancements are outside our contractual obligations and fall under the discretion of the insurance holder's policy with CAA.As a CPA, you are undoubtedly aware of the importance of adhering to professional standards and ethical practices. It is disappointing that your interactions with our staff have not reflected these standards. Our employees have faced aggressive behavior and undue criticism while performing their duties, which is neither professional nor acceptable.We take this opportunity to request the immediate removal of your public complaint, which we believe to be unfounded and potentially damaging to our reputation. If this review is not reconsidered, we are prepared to take legal action to protect our integrity and our people.We do remain open to discussing this matter directly, to clarify any misunderstandings and to explore a resolution. However, our commitment to our ethical standards and the protection of our reputation stands firm.Owner, *******************