Business ProfileforCarpet Sense & Flooring Ltd.

Carpet Sense installed carpet at our house in October 2021. I've contacted them about the issues many times since then, mostly in the first six months following, and posted a negative ****** review etc. I also emailed the owner and left him voicemails. I was expecting them to contact me and didn't want to have to file a *** complaint but, since it has been over a year since I've contacted them with the issue, I have decided to take this route. This is what I wrote the manager, *****: I'm writing because I've had a long standing concern with a carpet installation from last Fall. We moved into this house last August and didn't know any contractors in the area but your colleagues at *********** ******** suggested we contact you, *****, and said Carpet Sense would take good care of us. You were on holidays when I went into the store so *** helped me. Your team ended up installing carpet on the stairs of my house at ** ***** ****** **** ********** ** ****** and were quick and professional. I noticed soon after that there were issues with the install, such as exposed sharp objects and obvious seams and bald areas where a lot of staples had been applied. *** had the team come back out and they hammered the sharp objects down but said they couldn't do anything about the obvious seams and bald areas. We have had many back and forths over this but my concerns haven't been resolved, which is why I'm contacting you. It is a small bit of carpet in the house but it is very disappointing every time I walk up and down the stairs. This is our forever home and we intentionally picked a very high grade carpet. I am hoping that customer service satisfaction is important to you and you can help me resolve this issue. The stairs need a re-install with new carpet. I'm attaching photos of examples of the problem areas as well as a photo of the stairs before the install, the one I initially shared with ***, for reference.