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ComplaintsforCapital Garage Door Ottawa
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
29/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Requested the business replace a torsion spring on garage door due to safety of self repair. The owner quoted me $150. The torsion spring was locking causing a safety sensor to trigger and stop the door from working. A tech came and removed the safety sensor and charged my wife $135.56. I called and advised that the repair was not complete and removing the safety sensor was only bypassing the real issue but also very dangerous. The owner refused to refund me for the work that was not completed, refused to send a tech back out and hung up on me. I contacted *********** who made my garage door opener. They confirmed that bypassing the safety sensor was not a repair or solution and recommended I do not use the garage door until correctly repaired due to safety concerns. This business is not only completing improper repairs and charging for it but also putting their customers safety in jeopardy with their repairs. Attached photos include my garage door opener with sensor moved above the garage to bypass the fault (********************) and a stock image from google of what the installation should look like.Business response
16/05/2022
Garage door opener fixed in the next few days. Technician did not remove the safety sensor.Customer response
17/05/2022
Complaint: ********
I am rejecting this response because:The owner returned to my residence and put the safety sensor back to where it originally was. I was not refunded my money.
Sincerely,
******* *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.