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Complaint Details
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Initial Complaint
20/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
September 2022 I had a contract with NRD construction that includes window well repair. The job is done in September 2022, but in summer 2023, the issue of the window well is found: the window well fence is not place properly so that the soil flows into the window well and reach to the basement window. I had contact NRD construction after the issue was found and they get back to me and told me that I could schedule a repair in summer 2024. However, when I contact them again a month ago (twice), they never get back to me.Business response
21/04/2024
On September 30th, 2023, we conducted a visit to Mr. ***'s residence to address his concerns regarding his window well. He lodged a complaint regarding the infiltration of dirt into the window well, asserting that we were responsible for rectifying the issue. Upon inspection of the window well with Mr. ***, it became evident that the dirt ingress occurs from beneath the window well walls. Consequently, the underlying cause of his predicament is the inadequacy of the window well itself, which is too short to prevent soil accumulation (refer to the attached photo).
The scope of the work completed in September 2022 included excavating the window well, securely fastening it to the foundation wall, and backfilling the window well with gravel (see attached invoice), all of which was successfully executed. The window well remains securely fastened to the foundation wall, and there are no issues with the completed work. The problem lies in the size of the window well, which is insufficient to prevent exterior soil from entering.
We proposed replacing Mr. ***'s window well with one that has greater depth; however, he declined this offer, insisting that the replacement should be provided at no cost. We reiterate that if there had been any issue with the work completed, we would have rectified it. Regrettably, in this instance, the completed work remains sound. Mr. *** is seeking a resolution to an unrelated issue at no cost through our services, which is not a feasible course of action for us.
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Contact Information
Ottawa, ON K1S 4L9
Business hours
Today,By Appt. Only
MMonday | 9:00 AM - 3:00 PM |
---|---|
TTuesday | 9:00 AM - 3:00 PM |
WWednesday | 9:00 AM - 3:00 PM |
ThThursday | 9:00 AM - 3:00 PM |
FFriday | 9:00 AM - 3:00 PM |
SaSaturday | By Appt. Only |
SuSunday | By Appt. Only |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.