Business ProfileforFrancis Home Environment Heating & Air Conditioning

On June 9th I paid Francis Home Environment $16,901.41 for the installation of a heat pump system that includes "premier dehumidification". They were contracted to install the unit, I would receive a $5000 rebate once installed to offset the cost of the unit. The company has to provide paperwork (2 pages from Canada Greener Homes Grant: Air source heat pump/ cold climate AND Mechanical or Electrical Eq. or System Installation) in order for us to receive the rebate. On around June 12th I informed the company that we are experiencing high humidity levels and a variance of temperatures greatr than 2 degrees celcius. The company sent a technician to replace the thermostat, when the technician arrived he decided not to replace the thermostat and was not able to resolve the problem. The company sent another technician who informed me that the resolution of the problem would be to add a vent, he would discuss with his boss and they were supposed to contact me with a plan to make the system work. He informed me that I should "put a lid" on my open sump pump, I agreed to do this and would notify them if it the problems persist. On June 22 I called the company for an update and was told that they would need to charge me $550 to resolve the problem. The company escalated my complaint to their ******* ******* **** ********, who was not able to resolve the problems. As per our contract, the company guarantees "a temperature variance of no greater than 2 degrees celcius at the thermostat. If the system does not achieve the temp. you desire, we will make any modifications - up to and including, replacement of the system at no charge". The company advertises on their website and during the sales pitch in our home that the unit will circulate the air in the home and remove humidity. "your heat pump will also dehumidify your home to prevent the growth of mold and mildew inside the home..." Our home currently has temperate and humidity problems which needs to be addressed.