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ComplaintsforFrancis Plumbing Heating & Cooling
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had asked for a gas line installation estimate. The gas line would power an emergency generator. The sales technician arrived on Dec 2, 2022. First, he did not introduce himself. This seemed odd. However, we walked him through the house and showed him the following: 1. Where the gas comes into the house. 2. Where we would like the gas line to exit the house. 3. What the pressure requirements / connection requirements were for the generator. He seemed to be rather distracted and disinterested. At some point he headed to his van and took at 5 minute smoke break. Other than that information, he did not ask us any other questions. We had several questions, but were already put off by his behaviour. We paid the estimate cost and said goodbye. Doubtful we will go with this company.Business response
02/12/2022
The company owner (*** *******) called this customer by phone and will be rescheduling a free site visit to supply the quote and address any questions he may have in addition to refunding the initial site visit fee in full as per our 100% Customer Satusfaction Guaranty. We take customer satisfaction very seriously and look forward to fulfilling this customers expectations to his complete satisfaction - we guaranty it!Customer response
14/12/2022
Hello,
I am the originator of complaint 18513339. The business has reached out to me to resolve my initial complaint and I am satisfied with their efforts.
Cheers,
**** ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.