Business ProfileforModern Image By Design

We signed a contract with Modern Image by Design (MID) to prepare built-in cabinets and shelves for our living room. This contract was signed in May 2022, and a 50% ($2,500) deposit was provided.Following this initial engagement, no one from the company ever came to our house, except on one occasion when paint samples were finally shown. No one ever came by for any consultations or measurement.In September 2022, MID wrote to us to confirm that they had nearly completed the job and they were ready to install the following week. Unfortunately, this installation date quickly came and went. And it was at this point that MID started proposing other installation dates, and giving new excuses whenever the dates were not being met. When concerns were raised with MID regarding delays, the company continued to reassure us that the work was nearing completion and that we should remain with the company.In October 2022, MID confirmed that the work hadnt been started and that the material was never ordered. They told me that their business was significantly impacted by COVID (i.e. debt) and they recommended that I engage another contractor as they wouldnt be able to complete my job. While understanding that COVID had a significant impact on many businesses, I asked for a return of my deposit. So far, I have received $500, and it isnt clear if MID has any intensions of reimbursing the rest of my money.MID has told me that they have hired a debt consolidation company for advice. Stay away from this company.

It is absolutely accurate that we have been struggling this year after a horrible financial crisis during covid Dec through February, we are taking steps to ensure that clients are reimbursed financially.