ComplaintsforHyatt Ottawa West
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Complaint Details
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Initial Complaint
01/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 17, 2022, I stayed at the Hyatt Place Ottawa West which was booked and paid through Priceline ($147.97). Unfortunately, Hyatt Place Ottawa West also charged my credit card for the stay ($127.71). I have left numerous messages for Hyatt Ottawa (************) to correct the billing error but they have yet to respond to my message.Business response
19/05/2022
** ******** credit card has been refunded. Please let me know if any information is required.
Thank you,
Initial Complaint
30/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Hyatt hotels calls me every single day about 2 or 3 times with an automated caller saying "Hyatt hotels has an exclusive offer for you" There's an option to press 2 and be removed but I've tried so many times. They just keep calling always from a different number. Today I pressed 1 to tell them to stop calling and the person said "just don't pickup the phone then" and hung up. I'm so frustrated and there is nothing I can do.Business response
17/01/2022
***** ******* ********* *** ***** ******* ********************** ******** *** ****** ******** ******
There's a scammer calling people in the area telling them they've won a free night stay at the Hyatt Place Ottawa West hotel and afterwards requiring their personal information. Our hotel doesn't do such calls to the public. A scammer is using our hotel's name to scam innocent people. We can assure you that's not our hotel or Hyatt Corporate making those calls.
Thanks again,
SEBASTIAN Z*****
Lead Gallery Host
Customer response
17/01/2022
That's understood thanks.
***** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.