Customer ReviewsforCostco Wholesale Canada Ltd. HQ

Horrible ***************** I was gifted a blanket. When I took it out of its packaging there was a hole. Went to Costco to exchange it and they wouldnt give me a new one because I didnt buy the blanket. Staff were also extremely disrespectful and not understanding!!

I was at Costco in ******** B C. I got new glasses. **** helped me with my purchase. He is an excellent employee. He is very knowledgeable and has great customer service A pleasure to deal with. He has helped me with my purchases over the last 6 years. *************************

I went there today to purchase fuel, and as I was feeling the person behind me, put the nozzle in his tank, started it fuelling and got back in his vehicle. I shook my head because I couldnt believe how dumb someone could be to do that and when we were close to done, I looked over and saw the attendant close by and I said you know you can get a major fine form Being in your vehicle while youre feeling, and he went over and said something to the guy in the truck behind me and the guy in the truck rated me because I as he put it I should mind my own business. Well Id like to live and not have you blow the whole gas station sky high , so be careful when youre gassing up

Apparently they have delivery options available other than *** (who regularly sign for my deliveries and leave them meters from my house next to a public street, literally on a trash can or in the snow) but you can't choose any of them. They blame this lack of shipping options on their "partner vendors" but yet happily brag about the various options on social media. I'm tired of companies like this doing less and less, treating customers like they don't matter in the name of the bottom line. Rude service people IN store, lousy delivery service. Why shop at there at ALL anymore? DO BETTER before all of your customers leave for better Costco.

I am writing to express my extreme dissatisfaction with the recent experience I had at your Barrhaven store. Unfortunately, the incident has left me deeply disappointed and concerned about the level of service provided.I attempted to use a Costco Digital Shop Card at the Barrhaven store. To my dismay, the card did not work, and what ensued was a series of unfortunate events that highlighted serious shortcomings in your store's operations.1. Non-functional Digital Shop Card: The Costco Digital Shop Card I possessed did not function at the Barrhaven store, rendering my attempt to make a purchase unsuccessful. This raises questions about the reliability of your digital card system.2.Employee Unawareness and Inability to Resolve Issues: Regrettably, the employees on the floor were completely unaware of how to address the situation. Their lack of knowledge and inability to resolve a seemingly straightforward issue is a clear indication of inadequate training.3. Supervisory and Managerial Incompetence: Upon escalating the matter to Supervisor ******* and her manager ******, it became evident that they were clueless about the functionality of a Costco Digital Shop Card. This lack of understanding from supervisory and managerial levels is alarming and reflects poorly on the leadership 4. Insufficient Employee Training: The incident highlights a broader concern regarding the training provided to your employees. It is evident that there is a significant gap in educating staff about the proper usage and troubleshooting of Costco Digital Shop Cards. This lack of knowledge directly impacts customer experience.5. Lack of **************** from ******* and ******: To compound the issue, both ******* and ****** demonstrated a complete lack of customer service. Instead of proactively addressing the problem or finding a solution, they seemed indifferent and uninterested in resolving the issue. This is unacceptable behavior from individuals in leadership positions.

Hello,Myself ************************* , I would like to register a complain about your Employees *** and **** who were present at **** center (propane station) at location **********************************************. I was there around 8:15 PM yesterday Jan-8th **** to fill my gas propane tank. I buzzed the buzzer. The guy came out to fill tank told me his name as *** (not wearing name tag). He told me he will tear off all yellow sticker from my propane tank to fill gas tank which has all safety information. I asked him why he wants to rip my tanks yellow sticker. He told me its our Policy. I asked him, I get this tank filled from several other location at Costco, but no one has raised any concerns. I have all receipts with me. If this is a policy, it should be enforced at all locations. Also, I noticed, in lock up he filled up many tanks with yellow trader sticker on them. I took picture for reference. But he could not answer my question why he filled other tanks with same stickers but refusing to fill my propane tank. He asked me very rudely to leave. I asked for manager, he called a guy name **** who introduced himself as Store Manager which I dont think he was. Also, it was not mentioned on his name tag. I asked him to show me such Policy of Costco to remove yellow safety sticker from propane tank. He told me he doesnt have any written policy and he is not liable to show me any policy. I must take his words, or he will not fill propane and asked me to leave. But when I questioned him why he had filled other tanks in his own lock up and denying me, he had no answer. This answer made me feel discriminated and his behavior was racist towards me because they were not able to show me any policy and refuse me to serve but others were welcome to fill propane with same sticker on. I would like Costco ************** to investigate the matter.

Dear Costco Team, I am writing to express my disappointment re the customer service for my purchase online which totaled about 7K on December 29, 2023. when I put my order on December 29, 2023, I entered the wrong address, then cancelled and made another order with the correct address. Even I cancelled the order right away, only 1 item shown as cancelled, the other items on the order shows as cancel request submitted. What happened up to today, is 3 out of 5 items on the cancelled order was shipped and I have to call back multiple times to request the cancellation. Because my updated order and cancelled order (which not actually cancelled) are both reflected on my credit card, also there should be discount applied to the bundle sale, it created a loss mess for me to tie my order price to my credit card. I understood the reason now. Today on 01/05/2024, I tried to tie out the amounts charged on my credit and the order amount, and was not able to reconcile and thought that the order discount has not been reflected on my credit card. so I called and spoke to 5 people including one supervisor. the first guy is very impatient and told me the discount has been applied to each items although I told him the amount on my credit card does not tie my order. I called back again and asked the second guy to pass the call to the supervisor. The supervisor is helpful and explained to me the reason why the amount not ties. I am good with it. After the call, I noticed one item on my cancelled order was shipped on 01/03/2024, I called back again, the lady I talked to ask me to hold on phone, but the phone was hanged on after 30s. I called back again and talked to another lady. She helped to cancel the item and requested the refund. She told me I can also email rather than call every time since calls will take more time. she told me where to find the email when I asked, but her tone was full of sarcastic and made people feel very unpleasant. it did not end up a happy call

Warentee. Is hard to talk to people. Impossible. Some ideot *** me because I haven't been a never in the last 6 months my 3 year extended warentee. Is void. I'm on the first year of my 3 year warentee called before they have all recordes one office. Gave me all the information. They call them selves the contcheares department. At cosco. First one ask me for recest for tv. That they do have on file second called back some one told me it's linked to my account didn't need a receipt. Then I get put back on conchearescdepartment got all information etic. They ask me for itom number I gave it they tell me it's not the itome number. Naw geting really ****** off. I call back to customer service they conferm the otom number is indeed. The one they gave me Then I talk to gal. Agen. Nice gal. Stated that I could return. Tv to store and would put a not in I take my big 65 inch tv back to cosco and cosco stated nothjng. Naw was just on phone to cosco. Agen. To put a complaint. Agents this And geting the run around agen what vulkshit customer service is this c***