ComplaintsforJ.R. Lawn Maintenance and Snow Removal Inc.

• Initial Complaint

  29/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had JR lawn service - signed contract. Was emailed info about overages. Tractors were late so we ended up clearing snow so we wouldn’t be charge overages. Then billed and were told we had to call in to opt out. This is not clear on any contract or email. Asked to speak the ******* after frustrating phone call with ******. ******* never called - couple weeks later past due invoice is emailed and I again asked to speak to the *******. ****** said ******* in different role and I would have to deal with him. Finally was able to speak to the “ *******” and again he ent in circles with contradictions. It’s illegal practice to not have specifications in the contract or approx. amount of the overage fees etc.

  

  Business response

  21/06/2023

  Thank you for taking the time to write a review about our company. As per your request we have cancelled the owing invoice for your account. 

  Thank you so much and we wish you all the best in your future endeavors. 

  Customer response

  21/06/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20117326, and find that this resolution is satisfactory to me.
  
  Sincerely,
  **** ******
  

• Initial Complaint

  17/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm a non-customer for this company and my complaint is every time there is a snowfall they take the snow from both my neighbor’s driveway and blows it onto my lawn and sometime they just spread the snow in the middle of the road. It is very aggravating How hard is it to tell the drivers that they must blow the snow onto the customer’s lawn?

  

  Business response

  26/01/2023

  Good morning, 
  
  Thank you for taking the time to write a review on here. I have taken a look at your property and I know in your area a lot of the homes have very, very small lawns that make piling the snow there difficult. A lot of times your neighbor may ask the driver to stop piling snow next to their driveway as it is just falling back into the laneway. From looking at your street I can see why they are using the City Boulevard area in front of your home to blow the snow as it is a large area we would typically use when we run out of space. In any case, I will have the foreman take a look at the area and ask the operators to stop blowing snow there.

  Regards, 

  J.R. Lawn and Snow

  Customer response

  26/01/2023

   
  Complaint: 18604136
  
  I am rejecting this response because:
    why should they use my front lawn as dumping ground, it is not my problem that my neighbors have a small lot.

  When they piled the snow on my front lawn the snow falls back onto the street and when the plow comes buy and it pushes the snow back onto my laneway.

  I talked to my neighbor and they never did mention that they had a problem with the snow falling back onto their laneway

  Again today I got another dumping of my neighbors snow.

  have video if you need it.
  **** ******
  

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