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Find a Location

497cleared.ca has 1 locations, listed below.

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    Business Profilefor497cleared.ca

    Legal Services

    Additional business information

    Advertising Review:

    On July 21, 2022, BBB contacted 497cleared.ca requesting substantiation of the following statements found on the business webpage: "Guaranteed Approval!" and "We Have Over a 97% Success Rate".

    As per the BBB Code of Advertising, section 1.1 (Basic Principles of the Code) https://www.bbb.org/code-of-advertising/ the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

    As of today, the business has failed to substantiate, modify, or discontinue its claim.

     
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    200-116 Albert Street, Ottawa, ON K1P 5G3
    BBB File Opened:
    15/7/2022
    Business Management
    • General Manager
    Contact Information

    Principal

    • General Manager

    Customer Contact

    • General Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I applied to 497Cleared to obtain a US Waiver in April 2022. I paid $1013.61. I completed the package they sent me and paid and applied to have my fingerprints done with the ****. I first mailed the package off in July. Waiting to hear something back and did not. So I reached out to them asking how my US Waiver was going (via email); they said they did not receive my package. (they did not inform me until December 2022) then they tried to cancel my claim. I reapplied for another application and fingerprints and sent off (this time registered mail). Since completely my new package they have not returned any calls, answered any emails and are avoiding me completely. I need this US Waiver as my child has joined the military and plans to relocate to the states and I need to be able to visit him. They are not returning any messages, emails or calls. I either want them to complete the work as soon as possible or give me my money back.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paul R

    1 star

    17/01/2024

    I think this place is a scam. They have not contacted me after i sent all my info to them and of course the full payment. I just want my info back. They can keep the money if they are so desperate to have it. Shame on me for thinking this was a real business that would help me.

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