![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Complaintsfor497cleared.ca
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I applied to 497Cleared to obtain a US Waiver in April 2022. I paid $1013.61. I completed the package they sent me and paid and applied to have my fingerprints done with the ****. I first mailed the package off in July. Waiting to hear something back and did not. So I reached out to them asking how my US Waiver was going (via email); they said they did not receive my package. (they did not inform me until December 2022) then they tried to cancel my claim. I reapplied for another application and fingerprints and sent off (this time registered mail). Since completely my new package they have not returned any calls, answered any emails and are avoiding me completely. I need this US Waiver as my child has joined the military and plans to relocate to the states and I need to be able to visit him. They are not returning any messages, emails or calls. I either want them to complete the work as soon as possible or give me my money back.Initial Complaint
20/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have spent over 2000.00 dollars with this business to have my record suspended. It has been almost 2 years with little to no feedback. I have called only to get an answering machine. They have all my personal information, including fingerprints, credit card numbers, name and address. At the beginning I was assigned a case worker, to work on my file who has now disappeared and i can't get a hold of anyone. I have asked for my case file number, where my documents have been sent to and whom they have been filed with and go nowhere. Please help me in this matter. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.