Business ProfileforMold Busters

Mold Busters commited to remediate a mold problem in my home but did not solve it (October 7, 1782,11$). 2 technicians came to decontaminate on October 11 and the inspector had to decontaminate again on October 17. On both occasions they failed to deduce that the wood panels decontaminated were still contaminated with mold and needed to be removed and disposed rather than only decontaminated. As a result the interior wall was left open with wood panels contaminated with mold, exposing the house to airborne spores for nearly 2 weeks. On the October 7 initial inspection the inspector did not evaluate the extent of water damage and mold problem to execute an effective decontamination plan and on October 17 he did not respect the decontamination protocol, exposing the house to cross contamination. The report received is inaccurate and incomplete. The mold contaminated parts were removed by masonry workers on October 24. The General Manager was emailed several times since October 24 about the many issues, with information and pictures, but has never responded to any concerns to this day. He was informed twice that despite all the issues I was willing to complete payment upon receiving evidence of the post-remediation analysis from October 17 and a corrected report. Due to the lack of communication a formal notice was mailed on October 27 but the envelope was refused and returned to me. The General Manager replied for the first time by e-mail on November 2nd but all he does since then is to send payment reminders and ask me to call him by phone after having been informed several times to please address my concerns and communicate in written form because, due to cognitive disorders, I have difficulty to verbally elaborate complex english dialogue. A letter sent on November 7 was also returned. Due to lack of collaboration, unprofessionalism and inconveniences a full refund was asked. Instead he is threatening with legal action when the wrongdoing is unfounded from my side.