Complaints

This profile includes complaints for Myers Cadillac Chevrolet Buick GMC Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Myers Cadillac Chevrolet Buick GMC Inc. has 14 locations, listed below.

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  Myers Cadillac Chevrolet Buick GMC Inc.

  1200 Baseline Road Ottawa, ON K2C 0A6

• 

  Myers Cadillac Chevrolet Buick GMC Inc.

  104 Elvira Street East Kemptville, ON K0G 1J0

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  Myers Cadillac Chevrolet Buick GMC Inc.

  1452 Youville Drive Orleans, ON K1C 2X8

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  Myers Cadillac Chevrolet Buick GMC Inc.

  4123 Strandherd Drive Ottawa, ON K2J 6H8

• 

  Myers Cadillac Chevrolet Buick GMC Inc.

  2164 Robertson Road Nepean, ON K2H 5Z2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 9, 2022 the brake lines were replaced and April 3, 2023 I contacted the dealer as this repair came out as a recall and was looking to get reimbursed. They did not respond to my email request. We discussed this on the next 2 scheduled service appointments and the last one in April 2024 we were told it would submitted to Hyundai Canada for reimbursement. We contacted them today September 9, 2024 to follow up on it and were told there was no record of this and the recall was completed and when checking the *** of the car the recall shows as completed April 5, 2024 which is untrue but we haven't been reimbursed and in fact paid $2108.28 for this work.

  Business Response

  Date: 20/09/2024

  The ***************** Manager, ***********************, has been going back and forth with Hyundai ****** to have the reimbursement authorized. As of this morning, he has received confirmation from Hyundai Canada the recall and premature brake fluid service will be reimbursed. We are waiting on a response from the customer to arrange delivery method for the cheque. ****** can be reached by phone at ************ or via email at ********************************. 

  Customer Answer

  Date: 20/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7, 2023.. I had appointment to the Mayer’s GMC at Kanata place, to be checked my car because since I brought my car to the Mayer’s GMC for Service, then they change the brakes, checked the engine fluid and engine’s light, changed the oil, tires alignment and fluid of the tires, at Myers GMC at Kanata But on the appointment on November 7, 2023.. when I arrived to the appointment at 11:30 am, to be checked my car, the men from Myers company drove my car to checked the sound that it’s coming from my car, he told me that they couldn’t take my car because three employees didn’t come to work, then this employee told to the service person that my car has a sound coming from the tires but it’s safe to drive.Then the employee at the desk’s service told me the same as the men who drove to tested my car that they can’t take my car. But I was seeing that the other cars from other people were coming and they were taking them. So I asked to talk with the manager from there, then the man that drove my car for test also was telling to the assistant of the manager that he told me that there’s no service person to be working because there were not enough servicemen to be seeing my car. The assistant of the manager Sr ***** *****, was very, very rude with myself and yelling at me told me ‘that what part I don’t understand, because the other employees already told me that no servicemen were there to assist with my car’ but I told him that they were taking all the coming cars for service. He told me it’s not my business.When I asked him were it’ll be the next appointment to be taken my car, he told me he has not dates and it could be on December the 20th but I have to send an email to him to see if there’s an available date. Also,On The middle of September I brought my car to the Mayer’s because a sound same that it’s now and is coming from the tires AGAIN, already that day, they fixed with the explanation that it’s a mistake at the beginning when they changed the breaks

  Business Response

  Date: 10/11/2023

  We have spoke with all parties involved, and apologize on their behalf for the issues you experienced when you came in for service.

  During your visit, although our technician could determine roughly where the noise was coming from, he could not find what the exact issue was and determined it would be best for us to keep the vehicle for a few days to properly diagnose and fix the issue. The work needed required an experienced licensed technician whereas the other customers were coming for basic maintenance such as a tire changeover and/or oil changes which can be done by someone just starting to learn the trade. Because we were short-staffed that day along with us being out of loaner vehicles, and the fact the vehicle was determined safe to drive, we suggested the vehicle be brought back a different day. Upon the vehicle's return, we intended to provide a loaner vehicle at no expense to you and correctly repair your vehicle. 

  Again, we apologize for the misunderstanding during your visit and hope you will give us the opportunity to correct the issue.

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1st, 2022 my 2016 Hyundai Sonata had a mechanical issue which required the car to be towed. We had purchased an extended warranty when purchasing the car in 2016. When we called the extended warranty help department there was confusion as to if we had this warranty coverage. It was denied that the car was warrantied for the towing we required. Under this warranty the car is insured up to $250 for towing. The car ended up being towed at a cost to us of $395.50. The car was indeed repaired under the warranty we claimed was valid as shown by the attached receipt dated November 25, 2022. Since this date I have on numerous occasions asked for the $395.50 that is owed to us (as the cost over the warrantied $250 was incurred by denial of our proven existing warranty coverage). I have attached various e-mail correspondence for your review. I have also visited the location in person in late February. I have been met by ignored emails and phone calls. This quality of service is unacceptable and I cannot continue to spend my time trying to recover the cost that is owed to me. I would like the $395.50 reimbursed to me as soon as possible. This was written by the wife of the owner of the vehicle as my husband is terminally ill and not able to do this. Thank you for the help, ********* *

  Business Response

  Date: 23/05/2023

  Hello,

  I have discussed this with ***** ****, the ******* ******* at Myers Kanata Hyundai. He will be reaching out the customer to confirm the details privately and will be issuing a cheque to reimburse the tow charges. 

  If by chance the customer does not receive a response from ***** in regards to this, she can reach out to myself via email at ************** and will make sure this gets resolved. 

  We apologies for the mix up and any inconvenience this may have caused. 

  Customer Answer

  Date: 24/05/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20034518, and find that this resolution is satisfactory to me. Thank you for your assistance in resolving this issue.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:15/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2015 ******* ******* from ***** ******* bells corners, the location closed down and they moved the dealership to the ***** ******* in ********* ** **** **********. In April of 2021 my ******* began making a ticking sound. I called the dealership and spoke to the manager of the service department, I explained what the issue was and that I had looked it up and in my research found that it was a defect with this fleet of *******'s and that the dealership should be replacing the engine. I asked if there was a recall he stated there was not, and that my issue was not mechanical and that it was aesthetic, and if that I could live with it, it is in fact a non issue. In June of 2022 the ticking sound of the engine has now become increasingly louder and has caused other parts of the vehicle to stop working, such as the wipers and the air conditioning, according to 3 different mechanics. I was told to contact ******* as the issue is not only an "aesthetic" issue and can very well be the culprit for the other issues that have now started and that they could not repair them as the dealership is responsible for replacing the engine. I contacted ******* Canada's customer service on their website using the form detailing the issue, I received an automated response saying I would hear back from them shortly. Three weeks later I had not been contacted by ******* Canada, I then decided to call them on their customer service line, I spoke to an agent who stated, that it may be best to start a new claim as my email went unread for 3 weeks. I gave the agent the details about what the issue was and the support I was seeking, and she assured me she would contact the dealership and that I would hear back from her in 3 business days. It is now August I have not heard from ******* Canada and I have no recourse, I have taken the steps to have the issue resolved to no avail. I am hoping you all are able to assist me with this.

  Business Response

  Date: 26/08/2022

  Hello,
  After speaking with the General Manager and Service Manager at Myers Barrhaven ******* regarding the details around this customer, I was informed that the vehicle in question does not have any open recalls or "faults" as per ******* Canada. The defect in question is part of a recall only available to vehicles in the United States, not within Canada. Because of this, we are not able to repair the vehicle free of charge to the customer - which we explained to the customer when she called. The customer has not physically been into our dealership since April of 2020, meaning we have not been able to confirm the exact cause of the noise or with the few items (wipers, and AC) now not working - screenshots provided of the vehicle's service history with us. We would like to be able to diagnose the vehicle, however since the customer does not want to come in and complete repairs outside of the American recall, we are not able to provide assistance for her. In addition to this, our service manager has and will continue to try to speak with her over the phone to further the discussions and help her resolve this to the best of our ability.