Business ProfileforStar Motors Of Ottawa

On November 15th, 2022, My GLC300 had a gasoline smell, so I dropped my car at Star Motors Ottawa and asked them to check both the gasoline smell and the left side camera. After that the service advisor asked me to sign a work order, so I understand that $165 hourly inspection fee if the smell is not covered under warranty; the paper also stated that Star Motors promised to give the vehicle back on Nov. 22nd, 2022 18:00. I called several times afterward. On Nov. 23rd of 2022, I called the service advisor again, and he told me if I would like to replace the low-pressure fuel line for $550; I only agreed on changing the low-pressure fuel line and expected the bill to be $550+ tax . On Nov. 25th, 2022, there was a lady called in and asked for a total charge of $1423.53 (it charged me a gasoline diagnosis fee, left side camera diagnosis/ calibration fee + low-pressure fuel line installation, and part fee); but I never get the total estimate ahead of time. Here is the violation the dealership made: 1. The dealership has violated the consumer protection law Section VI REPAIRS TO MOTOR VEHICLES AND OTHER GOODS 56(1) - I did not receive the total estimate before proceeding with the repair. 2. The dealership has also violated the consumer protection law Section VI REPAIRS TO MOTOR VEHICLES AND OTHER GOODS 58(2) No repairs shall charge for work or repairs for which an estimate by more than 10%. 3. The dealership did not offer to return the parts the consumer that was removed from the vehicle which violated section 61(1) Other than that, the dealership failed to meet its commitment. 1. The dealership did not offer any loaner vehicles for the consumers in-between Nov. 15th,2022 to Nov.25th, 2022. only 1 time 2. The dealership did not finish the work on Nov.22nd, 2022; And no one called me until I reached out to the service advisor on Nov.23rd, 2022 3. The dealership charged me $104.76 for parts and $1155 for labor; It's different from the estimate before.