ComplaintsforSurgenor Hyundai
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
i inquired about a 2011 subaru legacy for sale on auto trader with the dealer in question, but when i asked my son to go look at it the car was not as advertised. 11 Subaru Legacy /AS-TRADED - Power Windows 186,452 km | Ottawa | Request free CARFAX History Report Alerts On Save $ 3,500 + TAXES & LICENSING when my son showed up to look at it the car was an subaru impreza, black in color and was a total right off not worth the money asking. i called the dealership and complained about false advertising but was told that they always put pictures of new stock cars that are traded in so people can have an idea of the product. there was nothing in the ad that said picture not the same as product. i have wasted my sons time on this obvious crap car and that is not accptable this is false advertising and i want it stopped.Business response
12/08/2023
Thank you for taking the time to make us aware of the situation.. The software we use read the Subaru was a Legacy and not an Impreza. This is a technical issue that sometimes arises. We have removed the unit from the internet until it is corrected. We apologize for the error. The vehicle is being sold AS -IS and that is marked clearly. At no point are we attempting to deceive any potential customer, we just make AS-Is units available for a week or so before we dispose of them. Again, we thank you for making us aware and wish you all the best in the future.Customer response
12/08/2023
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 20457745, and find that this resolution is satisfactory to me.
Sincerely,
***** ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.