ComplaintsforGrand & Toy Ltd/Limitee

• Initial Complaint

  16/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Jan. 27, 2022 I placed an online order for a monitor $369.19, an email stated that estimate delivery date will be Feb. 14th , then delayed delivery till March 22nd. Once I received the monitor it was came with defective and the same day I called customer service for return. The Return Authorization ******* as been created and informed me will pick up the defective product within 15 days. After 10 days I called customer service again ask for pick up due to the return policy period almost exceed. The agent told me already submitted the request and will pick it up, after that I called numerous times and received an email (April. 8 )said will contacted me within 24 hours, finally ends with no context. Until May 11th the monitor was picked up. May 25th I called customer service and confirmed the warehouse received it and will process the refund. On June 15, 2022 I still haven't received the credit from the merchant and I called customer service again, told me not received the product and then said will contact me within 48 hours. On June 16th I received an email said that due to the return policy the product is open and cannot resell, and it's exceed the return period, couldn't get the refund. This is not my error, if your company could not arrange the pick up should let the client know the other way how to return it, not just let us wait until exceed the return period then inform us with no refund. It's not my fault. This is unreasonable, moreover, this is kind of force client to pay the defective product. Since I replace the order until now almost 5 months the Grand and Toy Ltd have NOT solve this issue.

  Customer response

  07/07/2022

   

  Hello,

   

  I am writing to inform your organization that  I received confirmation the business will refund the returned product in 2-3 business days, so the dispute has been settled . 

   

  Thanks for your help!

   

  Regards,

  ****

• Initial Complaint

  05/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  May 31st I purchased an ********** Under desk keyboard in WHITE. I received a black, damaged **********. I called and a new replacement was sent within the week. However, the second product was also the wrong color (black again). I have called numerous times (every week or two) since May 31st. It is now August 5th. Every time they say it is the vendors fault and they're waiting (or still waiting) on them. Last time it was 'on its way' approximately 2-3 weeks ago. I have demanded a refund but instead received an invoice to pay another $30 for the product! they came and picked up the two wrong items but claimed I was 'too late' for the refund. It was never my error, and I reported them immediately. It is hardly my fault they took weeks to come pick up the items (and no, I'm not packing and shipping them when it was not my error -- they can damn well come get it themselves). Last I called (last week) I was supposed to have a supervisor call me back, no one called. **** ** ************

  Business response

  09/08/2021

   Dear Customer, our sincere apologies for all the issues you have experienced with your order. I have investigated and determined that our website shows the incorrect color of this item; it is black; I will have this corrected ASAP. I will also ensure a credit is processed for the outstanding charge on your credit card; please note this may take up to 5 days to show on your credit card. You may keep, donate or dispose of the item you currently have.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩