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Complaint Details
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Initial Complaint
07/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I used their service to send a parcel to India with ***. My parcel didn’t arrive on time and as per *** policy I was entitled for a full refund. *** said because I used a third party to avail ***’s service only they can get a refund. Secureship never contacted the *** and now sent me a 209 invoice.Business response
16/09/2021
Hi *******,
Please keep in mind that *** is commenting on their general policies. Our contract with them does not allow us to obtain any on-time money back guarantees. It's one of the many reasons that we disclose to you in many places throughout the shipment process, that refunds are NOT available through Secureship. It's also worth noting that *** customer service representative can request a refund for a "late" shipment but it would get overruled because in your case, the package was delayed beyond the carrier's control (Indian customs and incorrect address).
I'm sorry that we could not provide you with the resolution that you're looking for. Our terms and conditions are very clear on this matter as is our system, which prompted you with many reminders of these policies.
Customer response
17/09/2021
Complaint: ********
I am rejecting this response because:What I do not understand is the hesitation of Secureship talking to ***. Parcel was picked up from *** office, it was never stuck at customs. I spoke with the ***. I have not seen any proof or communication between Secureship and ***. Please stop making stories.
Sincerely,
******* Rai
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Contact Information
2647 Alta Vista , Unit 614
Ottawa, ON K1V 7T1
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3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.