Business ProfileforHero Pro Painters

We contacted ******** at Hero pro painter in August 30, 2022. We signed a contract to have our new house repainted. We gave a deposit of $530. Unfortunately, we had to postpone. We agreed with ******** that we would contact him in January 2023 to reschedule. At that time, we decided to cancel painting our house for the immediate future. We asked about his policy as we were hoping to get our deposit refunded. ******** told us that unfortunately the deposit is non-refundable at this point but that we could use the credit if you decide to go forward with the job within the year. We knew that we had some reno work coming in the spring, so back then we did not worry about the deposit. In April 2023, we contacted ******** again to let him know that we had some reno coming and we would need his services for the week of June 5. ******** provided a new quote for this work. This quote exceeded our expectations. We also could not get a commitment from him as to the start day and/or completion date of the work. For these reasons we decided not to go ahead with ********’s services. We then looked more closely into the signed contract and found no mention of a "non-refundable deposit". Again, we kindly asked him for a refund highlighting the fact that the contract does not mention a non-refundable deposit. ******** replied that ‘We apologize if this policy was not explicitly stated in the contract that you signed. Unfortunately, as mentioned a few months ago, it is non-refundable.’ As it was not on the contract, we feel we should get our deposit back. No work was ever started, no start dates were ever given.