Customer ReviewsforPaws on Wheels Mobile Grooming

Amazing groomers, always on time, very sociable. Great job every time. All the people who have left less than 5 Stars should get a life!!!! In this day and age , us seniors appreciate the value of home support and if you are not there yet its coming and your life will change drastically, Kudos to this couple who are always pleasant and I know no one has a good day everyday . Exceptional with my spoiled corgis

Thanks for the great feedback, we always enjoy visiting you and the corgis!

Knowledgeable and thorough.When they show up. Cancel last minute on a regular basis

Thanks **** for the shout out, regarding being knowledgeable and thorough, we appreciate the great feedback!The comment about us not showing up should have been fleshed out with a little more detail however. As communicated at the 2 total appointments for JJ, we do not work when we are sick in order to provide a thorough and knowledgeable service.

I've been using Paws on Wheels for a few years and I can't say enough nice things about **** and *****. I have 5 cats so going to the salon is inconvenient at best and extremely stressful for our ***********. A mobile pet service of this caliber, professionalism and talent is exactly what I needed. They are very friendly, ******************* and provide top quality service at reasonable prices. If you need a pet grooming service, you should consider Paws on Wheels. They always look out for what's best for our fur babies.

Thanks for the kind words, we like visiting your crew and look forward to seeing everyone soon!

My cat Boomer was groomed today by Paws On Wheels and I couldn't be happier with the service! ****** looked amazing, what a great experience. I booked another appointment on the spot. Thank you for taking such good care of ******!

He was a lovely cat and *** very obviously loves him and was great to meet !

Another poor rating should be self explanatory and a reflection of unresolved issues and complete lack or care for customer satisfaction. Prices listed are not accurate.It's all truly ashame because she is an excellent groomer.I tried working with them for one year. No matter how patient you are, their dependability and concern for customer satisfaction are not priority to them. Their interactions with clients are one directional. Their phones go unanswered. Regardless of the medium you use, attempts to contact them are not acknowledged. The poor rating and reviews are a reflection of business practices and ethics and overall arrogance. When a concern needs to be addressed he quotes policies and practices intended to absolve Paws on Wheels Mobile from all accountability for their unreliable service and then you will be completely ignored. You are expected to be at their disposal. So unfortunate

All businesses in any industry have policies and procedures in place to ensure an efficient and effective conduct in daily operations. This as a result allows an organization to continue to operate both profitably and be viable for the long term.Just as a client has a right to choose a service provider so too does a service provider have a right to choose a client be they a potential new client or a repeat client.

I requested an appointment for three dog nail trims, one cat nail trim and a cat groom. They answered quickly and asked for my availabilities (in email). After 3 days of waiting I emailed again asking if they forgot or are they too busy should I go elsewhere. Their response: Its a busy time of year for all groomers and feel free to go elsewhere. I wasted my time waiting when they could have shared up front we are busy and booking three weeks out, I would have completely understood and managed my expectations. But they just ignored me. I take this as a glance into their professionalism. Disappointing interaction.

Our commitment on our website is to respond to any request through the contact form is within 24 hours which was met. There are no representations as to our company accepting any person as a client or providing services at anytime.Just as a client has a right to choose a service provider, so too does a service provider have a right to choose a client. This individual was not a client and was informed that they were welcome to investigate other service providers.

***** is an excellent groomer.-which is the only reason I am giving a star! Other than that - This is the worst Company I have ever dealt with. They don’t show up for appt and when questioned; **** claims he send a text and finally said “he thought he had”! The last appt I had booked was for Noon. I received a text that morning telling me they would be coming earlier (11:00 am). They didn’t even ask if that would still work for me! Then I received texts that there was no where to park (I live In an apt).; and wanted access to the underground parking! I advised that was fir tenants only. I looked out my balcony and saw that there in fact was parking spots on the street! First **** said their vehicle was to large for tight spots. I told him that about 5 cars down there was what appeared to be at least 3 empty spots that would surely fit their vehicle. Then **** stated it was too far from the door to park!! I get another text from this man and he states they will offer me another appt the next week; and that in the future if there was so called “no parking” I would have to pay upfront for any appt where he felt parking wasn’t suitable to them plus also pay up front for the appt itself!! He then tells me they will waive the charge this time!!! There was never a discussion about this topic and of course I wasn’t offered another appt the next week Who the heck is the customer here? And all that upsetting me; allows me to pay them $150.00 each visit! SAVE YOUR MONEY and avoid this business at all costs!!

Per our terms of service located on our website parking conditions were unsafe for our team. Service date was March 16th and the below applies.Charge for appointment was waived to ensure client was fully aware of parking policy, client couldn't guarantee a safe parking spot in future as a result no further appointment was offered.A BLACKOUT PERIOD OF MARCH 15TH TO JUNE 15TH AND MONTH OF DECEMBER OF ANY YEAR APPLIES WHICH WE MAY AT OUR DISCRETION REQUIRE FULL PAYMENT EQUAL TO THE VALUE OF THE APPOINTMENT FOR THE CHANGE REGARDLESS OF REASON AND/ OR TIMING OF CHANGE.INCLEMENT WEATHER MAY NECESSITATE DELAY OR RESCHEDULING OF AN APPOINTMENT, ALL EFFORT WILL BE MADE TO STAY ON-TIME BUT WE MUST REMEMBER THE SAFETY OF OUR TEAMS ON THE ***** SHOULD PARKING SPACE, WALKWAY AND/ OR ENTRYWAY BE DEEMED UNSAFE BY GROOMING TEAM, PAWS ON WHEELS MOBILE GROOMING MAY WITHOUT PENALTY CANCEL OR RESCHEDULE APPOINTMENT WITHOUT PRIOR WARNING.