52 Customer Reviews
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Review from Karim B
1 star21/08/2024
Totally paranoid and insecure since our car's catalytic converter was stolen directly from the underground parking lot of the building with a clean and professional cut, we no longer feel safe, especially since the CLV administration did nothing to address the situation either before or after the incident. What's the next step, stealing our entire car or breaking into our apartments ?
CLV Group Inc. Response
22/08/2024
Hi, We're truly sorry to hear about the recent incident with your vehicle, and we completely understand how this has left you feeling unsafe. Its deeply unsettling when such things happen, especially in a place where you should feel secure.While this situation is troubling, it's important to note that incidents like these are, unfortunately, becoming more common across various communities. However, please know that this community is not managed by CLV but by InterRent, and we take the security and well-being of our residents very seriously. We continuously review and update our safety measures in response to any concerns raised.We encourage you to contact us directly at ************************* to discuss any specific suggestions or concerns you may have. Your feedback is invaluable as we work to ensure a safe living environment for everyone.Thank you for bringing this to our attention.Sincerely,InterRentReview from Eduardo C
4 stars17/06/2024
Kudos to the team, *********, ******, **** and ******; they are reliable, honest and operate with integrity. Thanks *******.Review from Burchell D
1 star08/05/2024
Took my credit card payment before application for rental was completed.Dont need the rental anymore. CLV seems to be only interested in holding the money.CLV Group Inc. Response
08/05/2024
Hi,We ask all applicants to submit a last month deposit as part of our rental process. We understand that circumstances can change, and we're sorry to hear that you won't be renting with us. Your refund is currently being processed, and you can expect to see this reimbursement reflected on the credit card you provided within the next few days.Sincerely,InterRentReview from Sam W
1 star14/04/2024
I have lived in my residence for 13yrs. Since CLV has taken over the building is terrible. There is no on site manager. If an emergency happens have to wait hours for anyone to resolve. I have been living with crockroaches since March 19 as well as have not had a stove.How does one write such lies on their site? False advertising. RESIDENT FOCUS CLV Group's concierge-style approach to property management redefines the standard, ensuring a heightened quality of living and enhanced property value. From swift issue resolution to community events, we go beyond the ordinary to create thriving communities where residents are valued, and every owner can feel confident in their investment.This is far from the truth.CLV Group Inc. Response
15/04/2024
Hi,We're truly sorry to learn that your experience with us has fallen short of your expectations. Your feedback is invaluable, and we'd like to speak with you further to address your concerns. It seems there may be a miscommunication, as we don't have a resident under our care based on the name you've provided, additionally, it's our standard to ensure all residents have access to functioning appliances, so we're concerned to hear about this. Please reach out to us directly at irent.com so we can discuss your situation in detail and work towards resolving any issues.Sincerely,InterRentReview from Peter R
1 star13/03/2024
I am a tenant with a CLV apartment building and garbage, recycling , and compost has not been collected in 2 weeks. We have an overflow of garbage everywhere..I call to get an answer and no definitive answer to resolve this. This is not only a health hazard as we are dealing with mice, but it is a fire hazard.CLV Group Inc. Response
18/03/2024
Hi,Thank you for bringing this review to our attention and we regret to hear this. We're committed to addressing any concerns promptly and ensuring a positive experience for our residents. Please reach out to us directly at ************** so we can assist you further.Review from raymond r
2 stars24/02/2024
its been 6 months now at ******************** and where still dealing with no heat at night and every day no hot water and i meen day after day .What the worse part is .No one is doing anything about it.So crazy. Who wants to wa it every day to do dishes or wait to take a shower.I no one to move to this building ..CLV Group Inc. Response
27/02/2024
Hi ******,We apologize for the inconvenience you experienced. We are actively working to resolve these issues and are awaiting a necessary part. Please rest assured that there is heat and hot water available. Our team responds promptly to all maintenance concerns. For future feedback, please contact us at ***************************************** Thank you for your patience and understanding.Sincerely,Review from Lisa G
1 star11/02/2024
This is the worst property management company I have ever had to deal with. The first year was okay, we had a property manager who actually cared about the residents and did what she could to help. After she left, it was like any good from the company left with her. Consistent law-breaking, not caring about the health of tenants, a lack of services which still decline even to this day, and complete ignorance from anyone at CLV. I'm really surprised there aren't more 1-star reviews here, I hear so many bad things from other people too. The only gold star they get is that our building specifically doesn't have bed bugs. I will never recommend CLV to anyone, even to the people I hate.For anyone reading this, do not rent from this company, after three years stuck here, trust me when I say you'll regret it sooner or later.CLV Group Inc. Response
12/02/2024
Hi ****,We're truly sorry to hear about your negative experience. Your feedback is important to us, and we take it seriously. We apologize for not meeting your expectations.Please know that we are committed to addressing your concerns and improving our services. For further assistance or to discuss your concerns in more detail, please contact us at ***************************************** We value your input and would like the opportunity to make things right.Review from George K
1 star06/02/2024
So clv group switched to irent. They sent out notices about that and mentioned there should be no change in service, however all their phone numbers changed as well as their email addresses and website. Sending messages to their old email didnt bounce back so you were thinking it was being send to them but in actuality they werent looking at it cause they switched to their new emails and phone numbers. Their billboards still point to the old website. Definitely not a smooth transition.CLV Group Inc. Response
06/02/2024
Hi ******,We sincerely apologize for any inconvenience you may have experienced during our re-branding. Your feedback is crucial to us, and we're committed to resolving any issues promptly.Please don't hesitate to reach out to us directly at ************************** We are here to assist you and ensure a seamless experience going forward.Thank you for your understanding.Review from Dave S
1 star06/01/2024
I went to rent a house on ******************* last spring. Could figure out why we kept being denied. Truth is when I looked it up later. They raised the rent on these little houses to $2475 from $2200 and only had one bathroom. Long story short. I rented a place in Orleans for $2000, three times the house, 3 bedroom, 3 bathrooms, reckroom, central air and driveway. My advise is. Before renting from CLV group look around.. So happy I never got the CLV house the house. Shadyside all to raise rents.. Feel sorry for who ever rented their house.CLV Group Inc. Response
09/01/2024
Hi,Thank you for taking the time to share your feedback regarding your experience. We regret to learn of the challenges you faced during your application process.Wishing you continued satisfaction and comfort in your current residence.Sincerely,Review from Habtom M
1 star03/01/2024
Worst company ever, they charge us over for rent. When we were trying to tell them, how much they own us and needs to be credited back, they did not want do that and kept telling us it has been. They told us many times, they will email us, not ever received email. We have receipts how much they have been pulling out from our accounts. Stay away from this company. ***** it everywhere as well. Poor administration as well.CLV Group Inc. Response
04/01/2024
Hi,Thank you for bringing this matter to our attention. We deeply apologize for any inconvenience we have caused and appreciate the opportunity to review it thoroughly. We understand your concerns and are glad we could clarify any misunderstandings. We are happy that this matter has since been resolved to your satisfaction...
Customer Review Rating
1.6/5stars
Average of 52 Customer Reviews
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