ComplaintsforHakim Optical Factory Outlet
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Complaint Details
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Initial Complaint
03/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I bought 2 pair of glasses at this store in the summer. 1 pair of sunglasses and 1 pair of regular glasses. There were TREMENDOUS mistakes made. I ended up not getting the original glasses I wanted and the process took weeks to finalize. When I finally got the glasses 3 weeks later the store gave me 10% off. I wore the sunglasses throughout the summer but did not wear the regular glasses. I might have wore them 4 times at very most. When I picked up the glasses they said they had no cases so gave me a pink case as it was "the only one they had". The glasses were stored in this pink case. The glasses total cost was about 350 for 2 pair including frames and lenses. Last wednesday i was going to be driving and have a condition on my drivers licence that I must wear corrective lenses. So for only the 4th time I took the glasses out of their pink case. They were chipped. I took them in as I only got them a few months ago and assumed they would fix them for free. Instead the owner said because he gave me 10% off for his screwups in the summer that he would have to charge me full value of the lens... and after tax its 100+. I wear them driving and for nothing else. I was neither rough on them nor have they been dropped. They were stored in the PINK case (I reiterate they gave me a pink case). I didnt break them. They said that they would do it for 72 but this still seemed high. At noon today, november 2nd, the representative called and said the owner refused to do the fix for 72 because he gave me 10% off when they screwed up this summer. I am absolutely furious as I needed the glasses for driving this summer to toronto and didnt have them... now I dont have them again and they want 100 when 4 lenses and 2 frames were only 350. * ****** ********* *** **** ** *********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1200 St. Laurent Blvd., Unit 644
St. Laurent Shopping Center
Ottawa, ON K1K 3B8
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.