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          Find a Location

          CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd. has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              2151 Thurston Drive Ottawa, ON K1G 6C9

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              1 Pine Drive, Unit C7 Parry Sound, ON P2A 3C3

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              2026 Tenth Line Road, Unit 7 Ottawa, ON K4A 4X4

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              2040 Algonquin Road, Unit 13B City of Greater Sudbury, ON P3E 4Z6

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              955 McKeown Avenue, Unit 3B North Bay, ON P1B 9P3

            Business ProfileCAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

            Roadside Assistance
            Multi Location Business

            Contact Information

            2151 Thurston Drive

            Ottawa, ON K1G 6C9

            Visit Website
            (613) 820-1890

            Customer Reviews

            1.81/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 117

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            CAA NEO delivers roadside assistance in a responsive and responsible manner, as well as offers Members an array of travel and insurance services. They do all of this, while also taking up advocacy issues and offering savings options to its Members. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency.

            Business Details

            This is a multi-location business.

            Find a Location

            CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd. has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                2151 Thurston Drive Ottawa, ON K1G 6C9

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                1 Pine Drive, Unit C7 Parry Sound, ON P2A 3C3

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                2026 Tenth Line Road, Unit 7 Ottawa, ON K4A 4X4

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                2040 Algonquin Road, Unit 13B City of Greater Sudbury, ON P3E 4Z6

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                955 McKeown Avenue, Unit 3B North Bay, ON P1B 9P3

              Location of This Business
              2151 Thurston Drive, Ottawa, ON K1G 6C9
              BBB File Opened:
              1/2/1959
              Years in Business:
              117
              Business Started:
              1/1/1907
              Business Incorporated:
              1/10/1996
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 8215-3876 for this business, issued by City of Ottawa

              These agencies may include:

              City of Ottawa

              110 Laurier Avenue, West

              Ottawa ON K1P 1

              613-5802400

              http://www.city.ottawa.on.ca

              BBB records show a license number of 8355-2464 for this business, issued by City of Ottawa

              These agencies may include:

              City of Ottawa

              110 Laurier Avenue, West

              Ottawa ON K1P 1

              613-5802400

              http://www.city.ottawa.on.ca

              BBB records show a license number of 50016733 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              http://www.tico.ca

              BBB records show a license number of 4562252 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              http://www.tico.ca

              BBB records show a license number of 4561957 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              http://www.tico.ca

              BBB records show a license number of 4562195 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              http://www.tico.ca

              BBB records show a license number of 4562245 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              http://www.tico.ca

              BBB records show a license number of 4562187 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              http://www.tico.ca

              BBB records show a license number of 4561965 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              http://www.tico.ca

              BBB records show a license number of 50015999 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              http://www.tico.ca

              BBB records show a license number of 1198751 for this business, issued by Service Canada

              These agencies may include:

              Service Canada

              300 Laurier Avenue, West, L'Esplanade Laurier, Level 2

              Ottawa ON K1A 0

              800-6226232

              http://www.hrdc.gc.ca

              BBB records show a license number of 325231193751 for this business, issued by Oncorp Direct Inc.

              These agencies may include:

              Oncorp Direct Inc.

              1033 Bay Street, Suite 313

              Toronto ON M5S 3

              800-4617772

              BBB records show a license number of 1193751 for this business, issued by Oncorp Direct Inc.

              These agencies may include:

              Oncorp Direct Inc.

              1033 Bay Street, Suite 313

              Toronto ON M5S 3

              800-4617772

              BBB records show a license number of 1364546 for this business, issued by Oncorp Direct Inc.

              These agencies may include:

              Oncorp Direct Inc.

              1033 Bay Street, Suite 313

              Toronto ON M5S 3

              800-4617772

              Type of Entity:
              Corporation
              Number of Employees:
              183
              Alternate Business Name
              • Ontario Motor League
              • 1193751 Canada Inc.
              • 1364546 Canada Inc.
              • CAA North Bay
              • CAA Ottawa-Hunt Club
              • CAA Ottawa-Kanata
              • CAA Ottawa-Orleans
              • CAA Ottawa-Westboro
              • 325231193751 Canada Inc.
              • CAA Parry Sound
              • CAA Sudbury
              Business Management
              • William Skorupinski, Complaint Handler
              • General Manager
              Contact Information

              Principal

              • William Skorupinski, Complaint Handler
              • General Manager

              Customer Contact

              • General Manager
              Additional Contact Information

              Fax Numbers

              • (613) 820-4646
                Primary Fax
              • (705) 474-6162
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              29/03/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Filed an auto claim on feb 5th. It is currently march 29th nearing 2 months since the claim was filed and still no settlements cheque. I was told by my first adjuster that I should be receiving it shortly, never happened, they extended my rental period. Adjuster never ONCE answered his phone and failed to inform me of any of the next steps. Another week later I was told it would be coming in the following Friday, never happened, rental period extended another week. Three times this happened before finally I was “assigned” a new adjuster who gave me some new arbitrary date of arrival for the cheque on friday the 22nd of march. It is currently the 29th and still no cheque. We have had the opportunity to buy the vehicle we wanted on two different occasions but lost both opportunities because of the negligence of this company, which the second adjuster himself (*****) acknowledged the remarkably horrible service this claim was receiving. No exaggeration (they can prove this from call logs) when I tell you that NOT A SINGLE one of my phone calls was returned to me from either adjuster (***** or *****) LET ALONE ANSWERED. WE ARE FED UP. If you need a vehicle insured, RUN IN THE OPPOSITE DIRECTION from these unprofessional people. (a lot more complaints where that came from but I’d like people to actually read the whole review)
              Read More
              Read 12 More Complaints

              Customer Reviews

              16 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pete S

              18/06/2024

              Trying to speak with CAA insurance (for cars) . On hold for an hour before hanging up. Tried again and was on hold again for over an hour, Tried the call back but they did not call back. Finally got hold of someone and they said no call backs after 4 PM....Huh???The recording said you can access many of the issues on line. They are wrong, all you can do is read your policy.

              CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd. Response

              19/06/2024

              CAA Insurance is not owned by CAA ***************************** Ontario/CAA Travel Agency (NEO) **** It is a separated organization that is owned by CAA South Central Ontario. Here is the BBB profile for them: *********************************************************************************************************************
              Read 15 More Customer Reviews

              Local BBB

              BBB Canada's Northern Capital Regions and Quebec

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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