ComplaintsforMinto Apartments

• Initial Complaint

  23/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I know it's near the holidays, but everytime I try to get something done, emergency or not, I get ignored by the company. 2 months ago I requested an emergency change of the locks because old roommates left with no notice and wouldn't give back keys. Still haven't heard back from them. It's not an issue anymore but still. Now since last night Dec.22-23 through the snow storm, metal paneling on the side of my house blew off and its dangerous. One piece is still hanging on, but because of the wind, it keeps slamming on the side of my house making loud noises echoing throughout the house. I waited until 8am, since it was all night and didn't get sleep, to notify the emergency line. They told me they will contact the super, but everytime that has happened I've been left ignored like the lock changing incident. Any help before the holidays would be beneficial since we pay a lot to stay here and the place is falling apart. Also the garage door has been messed up for over a year and the inside of garage roof has been falling part since I moved in (1yr 3months) with no repairs. Just need things fixed, with the main thing at the moment being the dangerous outside metal paneling, please and thank you.

• Initial Complaint

  28/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Before the beginning of this month (March), we called the building management to say our family's circumstances require leaving the apartment early (April 1st) before the end of the first year of the lease. We had already cancelled the parking lease to be effective on April 1st. The reply was that because we have not yet completed the year, our only option was to find a tenant to take over our lease and that any paperwork will be sent to us after we find a potential tenant. We spent time, money and effort finding a new tenant only for them to deny the assignment request, without showing a reason or even considering the new tenant. Our complaint is that the management was misleading from the beginning, and intentionally wasted our time in every step of the way, if they had sent us the assignment request from the beginning, we could have given them the required 30-day notice after their denial. Instead, they directed us to advertise the apartment and look for potential tenants to assign the lease when they knew we wanted to leave by he end of March. When we asked for a reason for the denial, they refused to give any. They only said they can hold the apartment for the new tenant and he can apply with the new market price, which is 300 C$ higher than our current rent! So not only are they denying our right to sublet the apartment without giving a reasonable justification, they are also taking from us one month's rent which we had paid in advance at the beginning of the lease and want to benefit from the rise in market price without any liability towards the fixed-term lease. The refusal mail stated that we need another 60 days of notice to end the lease. We met with one of the managers saying that is illegal and she doubled back, saying we can give notice 30 days from the date of her e-mail reply (March 22nd). Through this complaint, we want to claim the last month's rent which we paid for in advance or to assign our lease to the new tenant.

  Business response

  27/04/2022

  Thank you for giving us the opportunity to respond to this complaint.
  
  
  We have processes in place to ensure all our residents’ concerns are addressed promptly.  Signing a lease is a legal obligation between the landlord and the resident which states the duration is a one-year term.  When a resident requests to be allowed to terminate their obligation early, we ask that they submit a request to assign their suite to another prospective tenant which the landlord has 7 days to approve or deny the request.  
  
  Many factors are reviewed when weighing the assignment of a lease and if the request is denied the resident is allowed to terminate their lease in 30 days.  We cannot disclose the reason for the assignment denial as this would contravene the individual’s privacy.  
  
  Our correspondence advised that you could terminate your lease 30 days from March 22nd however, the termination we received was signed and returned on March 31st with an April 30th termination date.
  
  We understand your frustration with the process, and we will ensure the team is communicating more clearly and proactively so residents understand time frames and obligations.
  
  We wish you all the best in your new home. 
  
  
   
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  MINTO PROPERTIES
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• Initial Complaint

  16/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We received an email back in Nov of 2021 stating we had a credit on our account with the Minto Apartments (damage deposit we suspect). We provided our new mailing address twice as shown in the attached email messages. The staff I have dealt with have been professional and responded in a timely fashion. My issue is with the head office or department who sends the cheques, We now know where the saying of "the cheque in the mail" comes from.

• Initial Complaint

  24/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Our landlord from Minto is currently trying to charge us extra for rent because it bounced for January. I have in writing from the landlord that we will not be charged extra for rent in January. They are going against their word and making this very difficult for us* *** *** * ******** **** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩