Business ProfileforCompleteRespCare.com

I purchased a ******* Respironics medical device from complete cpap care located on Innes rd in Orleans on March 6, 2017. In the 5 years that I have had this machine I have never received any followup from this company. Recently I have become concerned that the machine was not working properly. I was not getting the benefits that I should have. I went to the store to get the machine checked and the clerk did a diagnosis of the machine and she had to make some adjustments. She also suggested that I change from the nose piece to the full mask which I did purchase. Since then my sleep has improved but now I have dry mouth because the humidity function does not work. There has been a recall from ******* on the machine that I am presently using. I talked to the clerk on September 1 and advised her that the humidity function was not working and asked that I be put on a priority list for a replacement machine and she refused because the warranty had expired. I fail to see how this would be a factor as the machine is recalled and all of them will be replaced. She gave me the number for ******* and I called them and they say that all replacement machine will be sent to the provider and that they have started to send replacement machines to providers. I feel that Complete Cpap care does not take my health seriously and are not very helpful. They have never done follow up in the past. I had chosen Cpap care because it was recommended on the list I was given at the hospital I now greatly regret that decision.