Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Canadian Towing Service has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCanadian Towing Service

    Towing Company

    Additional business information

    Advertising Review:

    On March 15, 2023, BBB contacted Canadian Towing Service and requested substantiation of its claim of being the fastest and most reliable towing service in Ottawa. The business states on its website:

    "Canadian Towing is the fastest and most reliable towing service in Ottawa, Ontario." 
    "Call Ottawa's Fastest Towing Service" 

    As per the BBB Code of Advertising, https://www.bbb.org/code-of-advertising/ Section 28. Objective Superlative Claims: Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests.

    As of today, the business has failed to substantiate, modify, or discontinue its claim.

     

    See all additional business information

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1600 Michael Street, Ottawa, ON K1B 3T7
    BBB File Opened:
    15/8/2016
    Years in Business:
    9
    Business Started:
    2/5/2015
    Business Incorporated:
    14/12/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 792872095 for this business, issued by Canada Revenue Agency

    These agencies may include:

    Canada Revenue Agency

    875 Heron Road, Ottawa Technology Centre

    Ottawa ON K1A 1

    800-2676999

    http://www.cra-arc.gc.ca

    BBB records show a license number of 9549889 for this business, issued by Industry Canada

    These agencies may include:

    Industry Canada

    235 Queen Street, 5th floor, West Tower

    Ottawa ON K1A 0

    613-9545031

    http://www.ic.gc.ca

    BBB records show a license number of 260507850 for this business, issued by Service Ontario

    These agencies may include:

    Service Ontario

    M-1B114, MacDonald Block, 900 Bay Street

    Toronto ON M7A 1

    800-2678097

    http://www.serviceontario.ca

    Type of Entity:
    Corporation
    Number of Employees:
    8
    Business Management
    • Mr. Demir Ahmeti, Owner
    Contact Information

    Principal

    • Mr. Demir Ahmeti, Owner

    Customer Contact

    • Mr. Demir Ahmeti, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    30/05/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unresolved
    On May 29th, 2022 my car wouldn't start and I searched the internet for a towing company. While scrolling through the towing options I was drawn to Canadian Towing Ottawa because of the claim "Get a full licensed tow truck to get you fast anywhere in Ottawa for $95". Upon clicking the link I was redirected to the website in which claimed "Towing from $95". After calling the company, waiting and getting my car hooked up, and start driving to the auto shop I was informed that it would be a $120 hook up fee plus $3 per kilometer. During the drive I talked with the driver for awhile and got a variety of explanations about the price discrepancy which seemed unreasonable so I informed him that I would follow up with with their office. After the tow I called to the office to gain an understanding on the price discrepancy, and received 3 different rationale: -The first was that they had changed their prices but a third party contractor hadn't changed the prices online, and therefore it wasn't their fault the prices were misleading -The second was that the price said from $95 and therefore I should have accepted any price in excess of $95 -The third was that they communicate the price of their services over the phone and it was my fault for not phoning to confirm the prices on the internet were accurate I find all these rationales to be ridiculous in their own way. Whether a company maintains their website in house or through a contractor they are still responsible for it's content. If the word "from" can indicate any value higher than, it makes the $95 an arbitrary value no different than $45 or $115. Also in no other industry should it be expected that somebody sees an advertised price and is expected to go and find a sales associate to confirm whether advertised price is accurate.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Morgan S

    1 star

    10/03/2024

    I was treated unsympathetically and unreasonably by the business owner over the telephone, making a difficult time more stressful after a car accident. On the day of my accident, I phoned the business and informed an employee of my decision to recycle the car, which had just been towed to their lot. This employee stated that they would speak to their supervisor and call me back with a final quote. I expected a bill around $120, per their online advertising, plus some money reimbursed for the value of my car on recycling. However, it took the business 4 days to call me back, and they charged me $800 for the time spent holding my car. I tried to dispute this but the business owner was evasive about her pricing and unsympathetic to the situation. She blamed the issue on high school students she had hired to cover her days off, who had forgotten to tell her of my decision 4 days earlier. She also argued that she could not have capped my bill earlier because she was off work. She confirmed that all customers are being charged a daily fee for her days off, if they are awaiting her approval to recycle their car.In the end the bill was reduced to $400 after recycling, and I paid this. But there was never any apology or acknowledgement of the business owner's responsibility for their employee's mistake.

    Canadian Towing Service Response

    11/03/2024

    Good morning, We are sorry to hear about your experience. Our website states that tows start at $120 for regular services - an accident is not considered a regular service by any governing body. As per ****** Mandated Bylaw, we observe the required hours of operation for our storage yard. As well, our pricing is mandated by ****** Bylaw, to which we adhere to strictly. When you called and explained that your vehicle does not have insurance, we reduced your invoice by half and scraped your car to help cover the difference. As for not apologizing, when you came to retrieve your items and left to retrieve your banking information to send an EMT for the balance owing, we expected that you would come back inside to retrieve the copy of your invoice however, you simply left, not giving us the opportunity to complete our transaction and offer you our apologies for the confusion. We very obviously do sympathize with your situation hence why we reduced a bill as much as we could. If you have any other questions or concerns, please do not hesitate to reach out to our office. We pride ourselves in being as transparent as possible.

    Local BBB

    BBB Canada's Northern Capital Regions and Quebec

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.