ComplaintsforOttawa Metro Towing & Recovery

• Initial Complaint

  24/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Jan. 29th during a blizzard my car slid to the side of the road very slowly (5kph) and gravity took over and I slid about half way into the ditch. Now my car was still running when we came to a stop. I tried to leave a sign but it was a blizzard. I had arranged to have my car pulled out but Ottawa Metro Towing got to it first. They pulled it out backwards (from the rear) and right onto a flatbed while the front wheels were locked. When I went to pick it up I can tell it was pulled off the truck and it didn’t start. I asked them if they would fix it but they just shrugged shoulders. The damage they did was to strip the timing gear. It’s taken me awhile to ask for help but I’m on medical leave ODSP with cancer and I only get a small stipend each month. Not having my car (still have 4 payments) will push back all my appointments and operations for months. Is there anyway to sue the company to fix or replace or money to get a used car? Does anyone win against a towing company? So far I’ve paid out $844.10 to the tow company and roughly $600 for the mechanic to tell me what’s wrong and how it could have happened. I look forward to hearing from you. Hopefully we can get something out of them.

• Initial Complaint

  21/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was towed on Feb 20th by ottawa Metro towing. Their driver damaged the outer tie rod while towing. I was only passing through ottawa from a trip in Quebec and stopped to see a friend. I was supposed to my driving back to Toronto the night of February 20th because I had work on February 21st. They offered to repair the car’s damage however I requested they tow the car to Toronto since it’s a lease car and should be taken care of by the dealer. They refused and said it either gets fixed by them or I can drive it off the property as is and it no longer becomes their problem. After lots of back and forth I decided to let them fix it since they said It would be fixed by morning. They told me to come at 7am the next morning. They did not provide a rent a car or accommodations even though I live in Toronto and had no where to stay. They did not reimburse for ***** or offer any solutions. I come the morning of Feb 21st at 9am instead of 7am so they have time to fix the car. I arrive and they said it was fixed but they ordered a replacement part which what unavailable everywhere in ottawa and it would arrive the following morning. They did not try to contact me and tell me this, I had to take an **** to find this out. I tried to explain that I could not wait another day and I needed them to be able to provide me with solutions to accommodate the wokr I was missing and that I do not live in ottawa and had no where to be. They refused to help and said that I had to wait for the replacement part to arrive the following day. I ask continuously asked for things in writing and they refused to provide any evidence. They are making me stay in town for two days to get this fixed and won’t let me fix it on my own means because they won’t cover it. They also won’t provide hotel accommodation or reimburse me for the ***** I used to get there. I have a voice recording of the behaviour of the buisness owner and his consistent refusal to talk to me. I just want to go back to work.

• Initial Complaint

  31/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was towed by these guys on Sunday night. When I went to pick up the car my front lip was damaged. I went to them and said you guys damaged my front lip. They told me to go claim it from insurance and that they won’t do anything about it. My insurance won’t cover a $400 part as it’s not past the $500 deductible. Then the guy tell me “don’t drink and drive then” with a smile on his face. I was not convicted of a crime hence why my car was released the same day. He also tells me to prove they damaged the front lip. I have a lot of pictures showing what it looked liked before they towed it and if you see the picture it shows oil from the flat bed on my front lip showing it scraped and damaged from poor handling on the flat bed. I was also not the first to deal with this issue with these guys i have many messages from friends saying they had similar issues where their cars were damaged and were told to screw off by the business. How are these guys legally able to operate? Someone needs to stop these guys and revoke their licence.

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