Business ProfileforAlexanian Carpet

On November 11, 2021, I ordered LVF for two large bedrooms and a hallway, including a matching stairtopper. The installation date was set for January 13 and 14, 2022. On January 10th I called with some questions and to confirm the installation date. January 13th NOBODY showed up. Flooring hadn't been ordered or scheduled for installation!. Resheduled for January 18. NOBODY showed up. I gave them a key to the unoccupied condo, since I could not take any more time off work. They installed it over several days ,starting January 20. No stairnosing was installed, just a strip of elevated flooring!?! Guaranteed to make you trip and fall down the stairs! The floor in the hallway was not solid. Bouncy and moving! (As it turned out, they installed two layers of flooring to compensate for the hight difference to the staircase!) I returned to the store with pictures to complain. I was assured they would order the stairnosing and fix it. This went on over several months with me calling the store and showing them pictures. By July 26, 2022, the flooring was taken up, the cementfloor leveled and the stairnosing installed. It looked ok, well at least better than before! In August this year, my tenants in the Condo let me know that the stairtopper was loose and starting to break off. I took pictures and a video and went back to Alexanians. The ******* **** assured me they would send someone to fix it, since this was not normal for regular wear and tear. First installer came, unable to fix it. I went back to the store to complain. More promises, more no-show appointments more phonecalls. Yesterday, October 12, another installer came by. He took the dangerously loose and broken stairnosing off, but had no new piece to replace it. His comment. Faulty installation! Stairnosing still needs to be ordered! Back to the store for another confrontation with the ******* and more promises to get it fixed! A NIGHTMARE IN CUSTOMER SERVICE!!!