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            Business ProfileSirena Inc

            Vacuum Cleaners

            Contact Information

            5459 Canotek Road

            Ottawa, ON K1J 9M3

            Visit Website
            Email this Business
            (613) 695-6444

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            5459 Canotek Road, Ottawa, ON K1J 9M3
            Email this Business
            BBB File Opened:
            10/10/2018
            Years in Business:
            12
            Business Started:
            15/1/2012
            Number of Employees:
            15
            Business Management
            • Joseph ., General Manager
            Contact Information

            Customer Contact

            • Joseph ., General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased this Sirena in Nov 2021, it is still under warranty. I talked with the guy who sounded unprofessional when answering the phone who said it was going to cost $149 to fix. Why, if it is under warranty, I shouldn't have to pay for anything!!
            Read More
            Read 18 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ellen D

            21/08/2023

            I bought a brand new ****** vaccuum one year ago.....when I received it the water basin had a hairline crack and water leaked. they charged me $50.00 for a new one....the replacement basin would not clamp onto machine so once again I could not use the $****** piece of junk. the third basin *********** the machine. This weekend I was starting to vaccum and the hose broke in half !!! in my *********************************************************************************** half! I had a Rainbow for 25 years and never one issue......I had a Dyson never a problem, etc....this is disgusting and the best part they will not refund my money because I only had 30 days to replace it.....at 30 days they never offered to replace only send replacement parts DO NOT BUY! I spent ****** thinking I would have this for the rest of my life. When I called customer service he kept asking me if I bought a refurbished one and said maybe he will send me a new hose if I send a picture of the broken hose.

            Sirena Inc Response

            22/08/2023

            good day,customer did receive a new hose from ** for free when she sent a picture of her broken hose not sure why she posted a complaint.thank you.

            Sirena Inc Response

            25/08/2023

            good day this customer did received a free hose.thank you
            Read 4 More Customer Reviews

            Local BBB

            BBB Canada's Northern Capital Regions and Quebec

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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