5 Customer Reviews
Review from Monique C
1 star18/09/2023
If I could leave a negative, I would.We paid over $1270 to this rude owner. Buyer beware, they quote you on something and then tell you something that makes no sense at all. He told us something about our battery not having enough power to run our furnace in our RV. The battery has nothing to do with it working. Then we were told that they had it working at their business but when they came to install it would not work. The technician told us it could have broke in their van when coming to install. For all of their talk, they were paid over $1270 and I still don't have a working furnace. I read their reviews and was impressed, that is why I got them. Now I know that he is not reliable at all. I have talked to another technician and told him what I was told and he could not believe what untruth I was told.
The Gas Man Response
19/09/2023
After trying to troubleshoot the furnace on-site, it just wasnt possible due to access (tight spot ** furnace) and it was decided the best thing to do was to bring it back to our shop to work on it there. We got it working and we booked a service call to install her furnace. When it was back in place, it stopped working. It was now obvious that the mainboard was faulty as there were no other issues with the furnace as it was working in our shop. Open circuits can be affected by temperature. There may be a fault inside an IC package or other component that will come and go with temperature changes. It could be an intermittent connection of some kind, something like a bad solder joint or a hairline crack in the board or a lifted pad on a single-side PCB. Of course, then there are other possibilities. The general rule is that things that suddenly start to work will suddenly stop again at some later (and often inconvenient) date. We are not allowed to service and/or repair mainboards, so we gave her a price on a new mainboard as well as a price on a new ** furnace, she did not accept either. So unfortunately, she does not have a working furnace. There is no changed story, it was working went we left to put it back into the ** and when it was in place, it stopped working. The only solution was to either change the mainboard or install a new furnace and she did not want either. There is a lot of could-haves, should-haves, and would-haves with this service call. In the end, we did provide service that she approved. She was aware of the travel fees and service rates. If she wanted a new furnace, we would have gladly installed it for her. She made the decision to troubleshoot an older ** furnace which turned out to be a lemon.Review from Andrew S
1 star12/04/2023
Emailed the company to come out to provide and provide an estimate to replace 2 fireplaces. After the visit an invoice was submitted. No indication was given that a charge would be levied to provide an esitmate. The 2 people onsite were new to the job...1 was 2nd day on the job with no experience. The took a could of mesurements. Took a look at the existing propane unit and indicated that it would most likely have to be replaced whcih we knew to begin with. Upon recieving I recived threatening emial indicating he would seek to damage my credit rating.Very Poor Business Practices!Review from Mark T
5 stars09/03/2023
Absolutely fantastic. Great service, on-time, competent, transparent, thorough followup. Highly recommend.Review from McKellar Herb
4 stars07/12/2022
Restored my quality heat with new furnace, great customer service! ********************** is number 1 in my book!The Gas Man Response
07/12/2022
Thank you for a great reviewReview from Herb T
5 stars18/11/2022
So far so good, friendly service, and honest advice! They showed me it's time to get with the times! Crappy being stuck in the cold...especially this season...The Gas Man Response
07/12/2022
Thanks for great reviewCustomer Response
11/12/2022
I will highly recommend the GasMan they do good work!
Customer Review Rating
Average of 5 Customer Reviews
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