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Find a Location

Captain Renos has 1 locations, listed below.

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    Business ProfileforCaptain Renos

    Home Renovation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1329 Henan Road, Pembroke, ON K8A 6W6
    BBB File Opened:
    7/3/2019
    Number of Employees:
    1
    Business Management
    • Mario Gendron, President
    Contact Information

    Principal

    • Mario Gendron, President

    Customer Contact

    • Mario Gendron, President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    24/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    ***** was hired to renovate my stairs . He was supposed to start the project in October 2022. It was supposed to cost 10-12k and was supposed to be completed in 3 weeks. He did not show up until Nov 18. After he demolished my stairs he measured them wrong and bought material from **** ***** which did not fit. This incompetence delayed the project. He then advised that he would order the stairs. He failed to realize that the company he placed the order with was located in Nova Scotia which would have not only delayed the project but would cost me 670 more in shipping. Luckily I was able to find someone local to manufacture my stairs. ***** took 4 weeks to install flooring in a hallway and a small closet and paint . He then began to advise that he does not work in January, February and march, indicating that I would need to wait until march for him finish the work. ***** demanded money every week that he was at my house . I have paid him over 12k and the work is half done. All of which was paid in cash as ***** ** ******* **** *** **** *** **** *** **** ** *** ***** ** *** ******** ****. . He made me feel extremely uncomfortable in my own house ***** ***** *** ****** ****** **** ** ********** ***** ***** *** ********* ** * ******** *****. He left a complete mess in my house for weeks . ***** i* * **** ******* What he has done should not be legal and he should be stopped before he steals more money from other potential customers .
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

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