ComplaintsforCaptain Renos

• Initial Complaint

  24/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***** was hired to renovate my stairs . He was supposed to start the project in October 2022. It was supposed to cost 10-12k and was supposed to be completed in 3 weeks. He did not show up until Nov 18. After he demolished my stairs he measured them wrong and bought material from **** ***** which did not fit. This incompetence delayed the project. He then advised that he would order the stairs. He failed to realize that the company he placed the order with was located in Nova Scotia which would have not only delayed the project but would cost me 670 more in shipping. Luckily I was able to find someone local to manufacture my stairs. ***** took 4 weeks to install flooring in a hallway and a small closet and paint . He then began to advise that he does not work in January, February and march, indicating that I would need to wait until march for him finish the work. ***** demanded money every week that he was at my house . I have paid him over 12k and the work is half done. All of which was paid in cash as ***** ** ******* **** *** **** *** **** *** **** ** *** ***** ** *** ******** ****. . He made me feel extremely uncomfortable in my own house ***** ***** *** ****** ****** **** ** ********** ***** ***** *** ********* ** * ******** *****. He left a complete mess in my house for weeks . ***** i* * **** ******* What he has done should not be legal and he should be stopped before he steals more money from other potential customers .

  Business response

  12/01/2023

  Dear Sir/Madam,

  Having reviewed the contents of the complaint sent to Better Business Bureau, from my client, there is a lot of fabrication, and misleading and manipulated information.

  The client is requesting a billing adjustment.  As work commences for everyone in January, I have started my book work, but the client still has not received my final invoice.
  In my initial conversations with the client, I quoted $12,000.00 – $15,000.00 for the renovation of her staircase.  This estimate was based on using Pine wood.  The client later changed her mind, requesting Oak wood instead.  Obviously, the wood type and quality chosen will reflect a difference in material cost, A quick calculation Pine approx. $2,100  compared to Oak approx. $4,300 (much like an obvious price difference between choosing to buy a ***** *****, then deciding to upgrade to an 800 series ***), and I made sure that the client was made aware of this.

  I (Captain Renos Inc) will now clarify the situation to yourselves, so that you may better understand.

  The client agreed to hire me to renovate her staircase and flooring the hallway (including inside the closet - approx. 120 sq. feet L shape) and the railing.
  It is true that I initially told the client that I should be able to commence work in the month of October.  I did not; however, quote a date of commencement.  Due to personal health issues and ongoing medical appointments that I was experiencing, this impacted my work schedule, causing a delay.  I did call the client in September, to inform her that I would only be able to start work there in November, due to my changed schedule, and due to the supplier of materials for the job that I was completing before hers, also experiencing delays.  I gave her the opportunity to proceed with an alternative company, if she so preferred, but she was happy to wait, as long as work was completed for Christmas.

  I worked for the client for 19 days, working an average of 5 to 6 hours per day.  There were a few exceptions where a 7 hour day was worked.  I do not work Tuesdays, reserving this day for all my scheduled medical appointments.  I feel that this must be explained because I do not work a 40 hrs. week.  So there would be a clear difference between what would be achieved in one week from me working a maximum 24 hour week, over what someone might expect from someone working a 40 hour week. 
  Total business days from start, to completion of work:  21 days (minus 4x Tuesdays = 17days)
  Total business days worked: 15 days (minus 2 weekend days) so 15 days x average 6 hrs.)
  Total business day worked: 15 days (90 hours labor as opposed to a standard 8hr day, which would be 120 hours labor) 

  I have completed 44 (+11 week-end)hours of work on extra tasks at the client request (Christmas lights, paint over 660 square feet x2 primer and 2 coats of paint hallway, stairway and foyer) and an extra coat on the hallway. I painted over 5 single doors, 3 double closet doors and 2 double doors with casing and paint inside the closet and install casing and paint the casing. I fixed insulation on garage door, paint 2 coats and remove old handle and locking device and reinstall new handle and locking device. Install a big mirror in the foyer and install frames on wall. There are 26 hours of labor included in the 44 hours for the renovation of the bathroom. Week-end adding 11 hours of painting balusters and staining x2 4x posts, 2x half posts, 3x railings, 2x planks, nose step and varnishing x 2 coats. I did not include in the 44 hours since it was week-end. But it is an extra 11 hrs. initially that was not in the quote.

  There are 46 hours that went on the requested tasks initially (stairs, floor, railing, posts and balusters).

  I informed the client week commencing 7th November 2022, that I would be able commencing work on 18th November 2022, and the client agreed this as the start date.

  18th November 2022 (Day 1) Hours worked: 5
  

  This day was meant to be when the staircase would be started.  However, upon arrival, she informed me that she had just purchased new Christmas lights and hooks, and that she instead wanted me to spend the time removing her old Christmas lights and hooks and install the new ones.  Her roof was 20ft high, and the working conditions were cold and slippery.  This was not part of the initial quote.

  21st November 2022 (Day 2) Hours worked: 6

  In the morning, I went to purchase materials for the stairs. Initially it was planned to be 10 straight stairs from **** *****, and I would order 3 angled steps.  I went to purchase the balusters, the Newel Post, the steps, the floor, and railings, totaling $ 3600.  Having realized that I had purchased these items out of pocket,  I did not demanded payment up front from the client for this.  The client said that she would prefer to reimburse me the cost the following week, in two installments.  
  In the afternoon, I started to remove the carpet off the second floor, the baseboard and 2 air traps. The rest of the carpet on the stairs, remove the stringers inside and outside. To my surprise, I found that there was a filler in the risers which is not a common practice. After trying the steps that I had purchased, I discovered that they were going to be an inch too short. So, instead of having a plow of 9 inches and a nose of 1 inch,  I had a plow of 10 inches and a nose of 1 inch, which is not a standard size for stairs.   I then returned the stairs with a reimbursement of $570 including taxes, which I owed to the client.  I requested a quote for the custom steps from a well reputed company in Canada. My client was made aware (the client was also sent an email of the request and the point of contact for the quote) and awaited their reply.  This company informed me that it would take between to 3 – 5 days to produce a quote and asked me to allow a few extra days due to heavy demand, then one week for delivery and 3 to 4 weeks to process the order.  So essentially quoting a 6-week lead time.   I ordered from them on the 25th November 2022.   The client was made aware that we wouldn’t receive the steps until January 2023, because the details were in the email sent to her, from me.   On this day (day 2) the client then informed me that she now also required me to paint the entrance ceiling, walls, stairway and the walls on the second floor. It was over 600 sq. ft. This was also not part of the initial quote.

  23rd November 2022 (Day 3) Hours worked: 6

  I removed all the old baseboards, fixing the area for the transition pieces where the floor was to be installed.  I dismantled all the shelves in the closet, removed the air traps and removed the staples (there were thousands of them not only in the carpet, but also in the matting underneath).  It is very important to remove every one of them so that the client would not hurt her feet while walking on the hallway.   I started to remedy her plywood as it was not level, and screws and nails were sticking out, and had to re-screw most of the floor. Then, I started the measurement to install the floor from the center of the hallway. I also started mudding and sanding all the imperfections and holes in the walls.

  24th November 2022 (Day 4) Hours worked: 6

  I went to purchase primer, paint and all the hardware in order to commence painting. I first had to paint 2 coats of primer, and then 1 coat of paint. Once the painting was underway, the client became unhappy that her doors now looked grey, in comparison to the newly painted walls etc.  So she then requested that I paint the doors and the door frames.  A total 5 doors upstairs, a double closet door, 2 double doors downstairs, and 2 double closet doors. This again was work that was not part of the initial quote.  
  Now requiring different paint for the doors, I then went to purchase semi-gloss paint (easier to clean) for the doors and door frames, and the hardware.

  25th November 2022 (Day 5) Hours worked: 6

  I continued painting walls, and applied the final coat of paint on the ceiling, walls. I started the floor, some of the baseboard and trim in the closet. Installing casing inside the closet and painting the casing was not part of the quote.

  28th November (Day 6) Hours worked: 6

  I started the floor and baseboards and finished the trim in the closet.
  The client then decided to change her mind about the wood balusters that had originally been purchased for completing her stairs.  She asked me to return the wooden balusters, and purchase metal balusters.  So I drove to **** *****, returning the material purchased, and purchased the metal balusters to Home Hardware.  This obviously increased the material costs and the labor, which were not included in the original quote.

  30th November 2022 (Day 7) Hours worked 7.5

  I removed all hardware from the doors, painted the doors, and door frames.  A total 5 doors upstairs, a double closet door, 2 double doors downstairs, and 2 double closet doors.

  1st December 2022 (Day 8) Hours worked: 6

  On this day, before work commenced, my co-worker called to inform me that his wife *** ****** ******** *** ***** **, and as a precaution, was going to self isolate.  * ****** ****** *** ****** ***** **** * ******** ******.  I also told the client, advising her to also take a test and asked her if she would prefer to postpone the work.  The client said no, but agreed to take extra precautions.  The client asked that I paint an additional coat of paint on the walls on the second floor, because she did not find the coverage solid enough.  So I painted another additional coat of paint to the walls on the second floor.  I finished the baseboard, and 5 transition pieces.  The client asked me to install a mirror, which I did.  The client also asked me to hang several pictures, which I did.  This again was not part of the original quotation.

  2nd December 2022 (Day 9) Hours worked: 6

  I began installing the Newel Posts, with all the hardware and made the hole to secure the post in the floor and to secure the railing.

  3rd December 2022 (Day 10) Hours worked: 6 (Weekend)

  4th December 2022 (Day 11) Hours worked: 5 (Weekend)

  Because I was aware that all the extra work the client was requesting was filling the time that I had allotted to this client, and also added to that; I now also had to take into account the clients change of mind over changing from wood balusters to metal balusters was adding more work and taking more time, I decided to work over the weekend, at home.
  The original pine balusters that were purchased were already primed white.  The metal balusters that the client had chosen; were black.  I primed all the metal balusters (30 in total), then painted 2 coats of white paint.  I also stained 4 oak newel posts, 2 half newel posts 2 planks and 3 oak railings. When the wooden posts and railings had dried, I applied 2 coats of varnish on the same 4 posts, half posts, 3 x oak railings, the nosing of the top step, and two wooden planks (that the balusters and floor attach to).

  5th December 2022 (Day 12) Hours worked: 5

  I installed the 1 half post, the balusters, the oak plank and the railing on one side and bought more paint to repaint, due to a few scratches from the transport and installation of the balusters.

  7th December 2022 (Day 13) Hours worked: 6

  I installed all the transition pieces and installed the railing and the half post with the oak plank on the floor.  Just before I installed the balusters, the client decided that she was not satisfied with the railing because the grain of the wood made it look like it had a dark spot on one side. I then sanded the railing down to the wood to try to make it appear paler, then re-stain and re-varnish it.  Even after this, the client still was not happy.

  8th December 2022 (Day 14) Hours worked: 6

  Due to the client not being happy with the finished result of the railing color uniformity, I went to buy a new railing.  I then had to begin the process of preparing the railing for installation.  I applied 2 coats of stain to the railing, and one coat of varnish.  I installed all the balusters and then had to set about re-painting them. Some of them twice because the client expressed that she was not happy with some of them. I then received a quotation for the steps.  I had expected that the cost would be approximately $1600 - $1700, but upon receiving the quote, it was $2200, and delivery was over $600. The client was not happy with the price difference and was not happy with the delivery fee.  When I contacted this company, I was under the belief that the steps would be dispatched from their Toronto address.  It wasn’t until I received the quote myself, that I was made aware that the steps would in fact be dispatched from Nova Scotia.   I said to the client that she could look around to see if there was perhaps a local company who could make them.  The client did find a local company, and I called them to explain what I needed from them. 

  9th December 2022 (Day 15) Hours worked: 6

  I painted the second coat of varnish to the railing.
  I accompanied the client to the person she had found to produce the steps. We went to his shop with my drawing and measurements, and I explained what was required.  He assured us that he was able to manufacture what was required.  I requested that he contact me once he had made the first one so that I could verify that he had understood and correctly manufactured to the specifications that were requested.  Again, I feel it necessary to point out that the original quote to the customer was for pine wood steps.  The Client decided to purchase Oak wood steps instead.  The 10 x original Pine wood straight steps were to be ordered from **** ***** at $570 (not including the 3 x angled steps).  This new company quoted $1600.00 plus tax for 10 x straight Oak wood steps, including 3 x angled steps. I found that this price difference was reasonable, and the client agreed.
  During this week, I took the time to explain to the client that as I would be unable to progress with her until I physically took receipt of the steps, I would make a start on the next client, and come back to complete her staircase as soon as the steps were delivered.  I also said that if the steps were delivered close to Christmas, then finishing her steps would then have to be in January.  In previous conversations with the client; due to a ******* *********; I ordinarily do not work during the coldest months (January and February), but as I knew she was anxious to get her steps completed, I told her that would make an exception, and would install the steps in January; if required.  However, the client became verbally abusive and accused me of not being professional.  That I should agree to renovate her bathroom, to compensate her for the fact that the stairs weren’t complete for Christmas.  The client demanded that I ditch my other client, and install her a bathroom, while I waited for the steps to arrive.  She had mentioned to me that she had decided that she also wanted me to work on one of her bathrooms, and I had told her, before this time, that my next available time slot for work, would be in March 2023.  The client then continued the verbal abuse and began telling me that I was not professional, and that as compensation, I must agree to work in her bathroom.  The situation become very uncomfortable, and I finally gave in, and agreed to install the client’s vanity. 
  This again was more work requested that was not part of the original quote: extra time and cost.  The extra time that this client was taking, was also having a detrimental effect on my business.  The client would not respect that she had only booked me for a certain amount of work, and continued to push for more and more to be added on, and didn’t seem to care that it was hurting the next client, and my business.  I do try to ensure that when I leave a customer, that they are happy and content.  But I was struggling to appease this client, who always kept pushing for more, and became verbally abusive when her demands were not met. 
  The client then told me that she now needed me to fix the insulation on her garage door, and to paint the garage door with 2 coats of paint, then remove the handle and locking device (electronic Dead bolt) and install a new one. This was not part of the quote for bathroom.

  12th December 2022 (Day 16) Hours worked: 6

  I arrived at the client’s home to commence work on her bathroom.  I had given the client an estimate of $1000 to instal her vanity, and back splash.  Before I even began the work that had been agreed, the client informed me that she now required me to also paint the 4 walls and the ceiling, before installing the vanity and back splash.  I informed her that I estimated that the cost for painting the bathroom might be an additional cost of $600.00, bringing the total to $1600.00.  The client agreed the additional cost, and work commenced, removing the old units and sink, and preparing the walls for painting, filling holes etc.

  14th December 2022 (Day 17) Hours worked: 6

  I arrived to continue work on the bathroom.  Upon arrival, the client then requested additional work again.  The client asked that I build and install a wall unit, and remove the toilet paper holder and towel rail, and install them indifferent locations.  So, I then started mudding these new holes, and painting coats of primer to the walls and ceiling.

  15th December 2022 (Day 18) Hours worked: 7

  I painted two coats of paint to the ceiling and walls.  The client then told me that she thought her ceiling fan was dirty and instructed me to clean it.  She then informed me that she had decided that she was now dissatisfied with her shower and wanted me to install a new shower head and hand-held shower.  The client also said that she had decided that she also now required me to paint the doors, door casing. 
  I told the client that she keeps adding and adding and adding more and more work.  That the work she was adding was all additional, and not part of what I quoted her for, and that extra work I had already completed had already exceeded the original $1600.00 quote.   The client began getting mad and accused me of bringing the price up. I tried to explain to her that to keep adding and adding additional work and expecting it to be provided for free; was not very fair to me.  She just blew me off and wouldn’t listen to me.   I kept falling further and further behind on my timing because of all the extra work she kept adding.
  For the entire duration that I worked for this client, she was very disrespectful.  The client was calling me offensive names, such as ******, **** ****.  She even addressed me as *******.  Sometimes up to five times a day.  I did address her conduct, telling her several her times that I didn’t think that her way to speak to me was very funny and that I didn’t think that it was a very nice thing for her to do.  I even asked her if she talked in the same manner to her father, with him only being a few years older than me.  The client kept dismissing me, saying that it was just a joke, and to not be so stuck up about it. 
  My co-worker found being in the client’s presence very disturbing.  He refused to enter her property, without me being present.  My co-worker even pulled me to one side to question why I was enduring her verbal abuse?
  So finally on Thursday (15th December 2022) after enduring more verbal abuse, I told the client that I did not deserve to be treated that way and spoken to in the manner that she had.  I told her that I found her abuse intolerable.  I informed her that I would finish her bathroom, and then she would have to find someone else to finish her stairs because I refused to do any more work for her.

  16th December 2022 (Day 19) Hours worked: 7

  I had a ******** appointment on Friday morning, in Renfrew (*** * ********* ********* ** **** ****.  I called my co-worker and pleaded with him to go into the client’s home on Friday morning (10am).  He reluctantly agreed but told me that if she said something nasty to him, he would walk out. I told him that if she did, and he walked out, I would understand.  I arrived at the client’s home at 2 pm to finish the bathroom, and the bathroom was finished by 8 pm.  The client didn’t talk to me once.  She did not acknowledge the ill treatment we had endured at her hands.  I made sure to bring her the $570 dollars from the refund of the original Pine wood straight steps from **** *****.  I left the money on the counter in the bathroom and told her that I had left the money there.

  During the work at the client’s home.  She paid the following cash installments:
  3 x $2500.00, 1x $1950, 1x $1500 and 1x $1600 for a total of $12,550.  I repaid her $570 for the steps returned in **** *****.  I was giving her an update every week to let her know how she owed in labor and materials, she preferred to pay in cash Captain Renos Inc.  The total with taxes is $13,817.88
  The client has paid me to date $11,980 with a balance remaining of $1,927.88, but she has not yet received my invoice. It will be in the mail next week.

  In response to the client’s statement, as detailed in my account, I was not fired by the client.  I completed the bathroom, and then quit because of her verbal abuse and disrespect.  I did not demolish the clients’ stairs.  I only removed carpet from them.  I never once demanded money from the client.  I wouldn’t seek payment until the invoice is sent out.  The client told me that she felt bad that I was paying for all the material costs from my own pocket, and that it better suited her to pay me an amount weekly, to help her manage her budget, instead of paying out one lump sum at the end.  Indeed, at one point, she tried to give me too much, and I had to ask her to hold off.

  I also think that it is pertinent to mention that my client is a ***** ******** ******* *** * ********** ************ **** ** ******** 

  She had already detailed to me how her company will compensate any client that threatens to write to complain to Better Business Bureau, to ensure that their company name does not get tarnished.  She knows how this process works, which I speculate; is why she might be writing to you now, to appease her frustration and anger.

  I will not do any billing adjustment. This is my final answer. All the details are in this response. I will not play ping pong. I have my co-worker that can attest to everything I mentioned in this response about the verbal abuse and disrespect.
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Business response

  01/02/2023

  When attempting to commence work for a client, specifically tiling, the client did not have space available in his garage, for a tile saw.  With temperatures below zero, setting up a wet tile saw outside would not have been possible.   The client called me a couple of days later to inform me that he had cleared sufficient space to accommodate my tile saw in his basement. 

  The client complained that I could not begin another client while I was awaiting materials for her job.  The client implied that I owed it to her to work on her bathroom during the period that I was awaiting materials for her stairs, seeing it as some form of compensation for having to wait for materials.  The client further said to me that her father and his friends all had agreed amongst themselves that to continue working for her was the only professional thing to do.  Please see attached phone text conversation between the client and myself. (Text No.1 and No.2 Talking about not to do work at my other client and name calling)
  Contractors routinely manage several clients at the same time, to ensure that they use their time efficiently.  Indeed, contractors sometimes build 3 to 4 houses at the same time.
  

  I have never demanded money from the client.  I do always give weekly updates to my clients.  Renovations are often costly, and material costs and labor can mount quickly.  As a courtesy, I give a weekly report on costs and where we are in the project.  I believe it is important that the client is always aware.  It is not, however a demand for payment.  The client chose to pay weekly, to help her with her budgeting. 
  

  I have already itemized the work, and hours of work in my previous letter.  I have already specified all the extra work that she added that was over and above the original quote.  She was informed of the extra costs incurred for the extra work requested each and every time that she requested it.  The client was reminded that the extra work incurred extra cost (see text message 3, Captain Renos telling client she cannot add more tasks and expect to pay the initial quote amount.).
  

  Painting was NEVER part of the quote.
  

  Again, 12 to 15k for pine wood railings, post, half posts. Not for hardwood steps, not for metal balusters, not for the paintings walls and ceiling, not for paintings doors not for repairing garage doors, not for painting and changing locks and handles on garage door, not to taking off Christmas light outside and replacing them, not for removing her battery in one of her car. Not for installing mirror on the walls and frames and certainly not do remove a single sink vanity in the bathroom, removing part of the drywall, to fix plumbing for a double sink vanity, repairs all the holes on the walls. Install the double vanity, paint the bathroom and the door of the bathroom, build a backsplash in ceramic with trim edge, building a small wall unit and install it, removing the shower head and replacing it with a showerhead/handheld shower. Cleaning the bathroom fan installing a huge mirror and two towel rack and paper towel holder.
  The client understood the sense of my message at the time, but to benefit herself, she has decided to present the sense of the sentence differently for your organization.  The meaning of this conversation was that I was not obligated to her and she was not obligated to me.  It was not meant in a monetary sense.  The client has received my invoice.  Please see her response to receiving my invoice attached).  The balance is still outstanding. (Text 4 emailed invoice and response by client again name calling.)
  

  I did not say that I painted the second-floor ceiling.  The first-floor ceiling was painted, however, by Captain Renos Inc.
  With reference to the screen shot of a text message dated Sunday 4th December 2022.  It wasn’t until reviewing the text that I realized that I had forgotten to write the Saturday hours.  As you read the message, so far on this Sunday, I had completed 3.5hrs work, then broke for supper and continued working after.  My weekends are spent with my wife and young son and they do keep me very busy.  I am only human, and it was just a human error that I had forgotten to add the five hours that I had worked on the Saturday.
  

  I gave a true account of hours worked at the clients. I have absolutely no problem with her showing the video.  Indeed, I welcome her presenting the video footage, providing it is presented in its entirety from the 18 Nov 2022 to 16 Dec 2022 without any cutting or editing of footage. You will then see my co-worker preferring to wait in his car from the 18 Nov to the 30 th of Nov, until my arrival, to avoid having to spend any time alone with the client. You will also be able to see when the vanity was delivered how she talked to me in front of her handy man and the delivery man.  It often happened that my employee arrived to work before me.  With the changes in materials, and with me having to pick up items, materials and supplies because of the extra work (that I was not supposed to do) I was having to come a little later on occasion. I certainly was not going to do all of the running around on my own time.
  

  The text message to which the client is referring was me asking the client under what name she had put the locking handle for me to pick up at **** *****.   As I have already said, she was verbally abusive and it was sadly common that she call me by derogatory names.  I said Captain Renos?…. **** ****?(because she always called me that name) and she answered no she said under my name ***** .
  

  I already discussed the timeline with the client and she agreed to it, this is why I sent her the email as information, the times that it would take and when it would be delivered etc.  The client was surprised and unhappy about the amount that the company were charging for delivery. This is why she decided to search for a local company.  I initially talked to the man to ask if he could deliver what was required for the client.  I accompanied the client to the shop to meet in person with the man and give him the drawing and measurements.
  

  I was not upset at all with the client, but it was odd that she had, so I did ask her why? 
  

  I draw your attention to (text messages 5, 6, 7 and 8, where the client expresses her appreciation for my work, and saying that her Dad expresses that he is happy, the client is happy with my company and myself.  Then bring your attention to text message 9 name calling again, then text 10 and 11 after I refused to work for her any more, she then shifts how she is. The client begins with stating my work is mediocre, that I speak badly of my employee and customers.  If my work and my conduct was so awful, why was my work complimented before I quit?  If I was so bad, why did she not fire me?   Might it be possible that the client is still feeling frustrated and angry that I refused to do any more work for her and she wants to intentionally defame my company to appease those feelings?  This is precisely why I did not want to enter into further communication with this client.  The slanderous statements that the client makes about Captain Renos Inc and myself personally, and continues to make, are libel.   If the client continues in her defamation, I will have no choice but to take the matter to court.

  Customer response

  02/02/2023

  
  Complaint: *******
  
  I am rejecting this response because:

   

  Please see attached the pictures of some of the work that ***** has performed for me. You can still see the black on most of the spindles, the paint is uneven and there is paint all over the handrail. The post was scratched upon handrail install. I will now have to pay someone to remove all of the spindles and repaint them. If they cannot be fixed I will have to purchase new spindles and handrail to have the job done correctly. Defamation would be appropriate if I was lying about *****’s quality of work. As for my washroom I have had to hire a handyman to rehang the mirror that ***** hung as it was not level or hung safely. I have also had to hire a painter to do touch ups in my washroom for spots that were missed. It is very convenient that ***** sends me an invoice (first invoice in a year of knowing him) over a month after he stopped working for me and a couple of weeks after I filed this complaint with the better business bureau. ***** installed a central vac for me in march of 2022 (no invoice to date) , he painted a bedroom for me in summer of 2022 (no invoice to date), he painted my front door and installed an ornament on my front door in summer of 2022 (no invoice to date) , he hired an employee to paint and sand my deck in spring of 2022 (no invoice to date), and he hired an employee to increase the height of some stone work in front of my garage in spring of 2022 (no invoice to date). These have all been cash jobs that I have paid him for. It is evident that he is sending me this invoice to try and prove that he does not do cash jobs when in fact he does . If I was such a horrible client and “verbally abusive” I am not sure why ***** kept working for me. I had no issue with ***** until I hired him to do this job where he took advantage of me and took my money, left the work incomplete, and not to the standard one would expect for over 12k. There is no point to continue going back and forth with ***** as it is exhausting. This whole experience has been mentally and financially exhausting. The sleepless nights because of stress and financial burden is enough for me. 
  
  Sincerely,
  
  **** ***

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