Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
15/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had our ridge vent shingles on our roof damaged by the wind storm on May 22nd 2022. Above the rest roofing came out at then end of May 2022 and temporarily repaired the roof. The installer told me it was just a temporary repair and recommended using ridge vent panels (4) to permanently repair the roof. I spoke to the admin at the Foster Street office who agreed to schedule the repair July 21st 2022 (Est) and agreed to charge their base rate plus cost of matching roof panels. It has almost been a year now and they have not completed the repair. I am concerned that the temporary repair will start to leak, it doesn't look very good. Can they please return and finish the job as agreed please.Business response
17/07/2023
Hello
There must have been a misunderstanding. We came to do the original repair which would protect from elements of weather etc. And recommended installing a new ridge vent in place which would be an entirely new job. This is not something we schedule in. And im sure to tell customers that we squeeze this type of work in between jobs when we can/if we can. We repaired the missing shingles and informed that in the future its recommended to do something further. I have never heard back from you, a call to the office would be more efficient, or stop in at 74 Foster Street and I would have added you to the repair list if we had time between jobs.
Thanks
****
Customer response
17/07/2023
Complaint: 20327401
I am rejecting this response because: I had stopped in twice at the office and spoke to the admin there. The last visit I had at the Foster office, it was agreed that the permanent repair would be completed at base rate plus materials, that was almost 1 year ago, are you telling me that you couldn't fit me in over the past 12 months? All I am asking for, is that above the rest roofing commits to finishing the repair as agreed before my roof starts to leak. This is very disappointing to say the least.
Sincerely,
***** *******Customer response
18/07/2023
regarding assigned ID 20327401, the owner just called me and will resolve the outstanding roof repair week. I would appreciate it if you would close this complaint indicating I am satisfied and do not wish this complaint to be on the business record.
Thank you,
*****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
74 Foster Street
Perth, ON K7H 1S1
Business hours
Today,Closed
MMonday | 10:00 AM - 5:00 PM |
---|---|
TTuesday | 10:00 AM - 5:00 PM |
WWednesday | 10:00 AM - 5:00 PM |
ThThursday | 10:00 AM - 5:00 PM |
FFriday | 10:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.