ComplaintsforPeterborough Hyundai

• Initial Complaint

  17/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Transaction date: March 25th, 2023 Transaction amount: $500.00 I visited Peterborough Hyundai on March 25th this year for a test drive, and placed a deposit on a vehicle I was interested in. The sales representative (******) assured me that it was fully refundable but may take a few days to prepare the cheque but would be promptly returned to me if I happen to change my mind about the vehicle. The week following that I received poor customer service and communication deteriorated between myself and the business. I ended up going to a different dealership and purchased a vehicle on April 1st 2023 when I requested the deposit back. I was told again via text message it would take a few days. I reached out again after not hearing from the business on April 11th - the sales rep said he was off and would touch base the next day. He did not contact me April 12th so I reached out again April 14th and the sales rep told me he was going to ask his manager as my cheque was not the only one he had pending. I have not heard from the business since April 14th with an update with regard to refunding my deposit.

  Business response

  18/04/2023

  Good morning,

  Thanks for the notification. Cheque was requested to accounting department however it was delay in process since we are part of a new dealer group and new system. Cheque is ready for customer. We will contact client and let him know the refund is ready for him to pick up or if is more convenient for him, we will drive to his house.

  Thanks again and sorry for the inconvenience
  

  Customer response

  18/04/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 19947074, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  03/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I bought my 2022 hyundai tuscon last summer. Shortly after I noticed the front end was loosing its coating. I brought it to Peterborough hyundais attention and the service manager was supposed to address it. A couple.months later I was told she would contact me yet again and still nothing. In March I bought the car in for a recall and asked that she contact me. I was told she would and still nothing. So now again I'm still trying to get ahold of her. I want this rectified right away

  Business response

  09/05/2022

  Service Department identified the issue regarding this customer. Fix Operating Manager contacted customer and order the cosmetic pieces damaged in her vehicle. I phone call conversation was today informing customer that part was on order and we will contact her to bring vehicle back.
  

  Customer response

  10/05/2022

  
  ****** ******** ******:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******** I received a call yesterday in regard to my front end issue

• Initial Complaint

  25/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My family purchased 2 new cars in October (2021). We have had nothing but problems with one of them. We have brought the car back and have talked to Hyundai several times regarding the bluetooth and bumper. There is now a noise coming from the back end. We have been given the following excuses: they can’t fix it, they don’t have time to fix it, they now have the parts but not a courtesy car so it can wait. We are now going on 6 months of waiting.

  Business response

  05/04/2022

  Good morning,

  Looking at customer file we found the following issues:

  - Customer is being informed we can repair cosmetic bumper issue (not safety relative issue) and offer to bring vehicle anytime except for Saturday since we don't have techs working that day. Customer refused bringing vehicle since she work out of town. Several times Service department communicate with them and still customer refused.

  - Since cosmetic issues are not safety relative Dealer policy do not offer courtesy vehicles in this kind of situation. Vehicle market also doesn't help allowing us having courtesy vehicles since there is not inventory available. Rental cars options only available for manufacturer warranty vehicles issues since this is not the case.

  - Car apple play issues informed by customer is relative to customer phone not vehicle issue. This was explained to customer several times. Service inspected vehicle and found phone is probably is not compatible with vehicle system.

   

  Resolution:

   

  - Sales manager called customer and we will bring vehicle today Tuesday April 05th at 6:30 p.m

  - Cosmetic issue bumper will be fix today replacing 2 pieces of cosmetic chrome from bumper (cover under warranty)

  - Courtesy vehicle to be provide tonight to the customer (we had to accommodate this since dealer don't have courtesy vehicles)

  - No customer pay for any repairs or issues, inspections at the store since they purchased vehicle. Goodwill

  - Dealer will not compensate customer with money since customer refused to bring vehicle the days provided.

   

   

  Thanks

   

   

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