Business ProfileforGrainger's Cleaners

On Dec 5/22 I took my Canada Goode coat to Graingers Dry Cleaners with no holes on it. I retrieved my coat on Dec 12/22. On removing the packaging on Dec 13/22 3 holes were noted on the right sleeve. I immediately phoned Graingers and spoke to a lovely employee named ******. She directed me to call on Dec 13/22 when ***** ************* would be on the premises. ****** called Dec 14/22 to ask me to bring my coat into Graingers for ***** to look at. At Graingers at approx 11:30 am ***** observed my coat and proceeded to tell that my coat was old and worn so this was to be expected. I reviewed with ***** that my coat is only 4 years old and prior to being cleaned by her service this past week it did not have any holes. She offered to repair it. I declined this offer letting her know that my Canada Goose warranty would be nul and void if repair work is done by anyone other than Canada Goose. I instead requested a refund for the dry cleaning bill which put the holes in my coat. She started yelling very loudly at me “You have some gall coming in here and asking for a refund on a worn coat.” I felt very threatened with her aggressive approach. I reiterated with her that my coat had no holes in it when I dropped it off and that I expected to be given a refund. She replied that this would not be happening and called the police. Two officers responded. ***** was unwilling to refund my dry cleaning bill. The officers retrieved my coat and advised me to file a claim with the ****** ********. I know that accidents happen but I expect reputable business to be accountable when they cause damage to someone’s property. This was a very disappointing encounter. As a consumer who was looking for a fair resolution to this situation it was not what I expected to be yelled at and to have police called. Many thanks for any assistance or advise that you can give on how to proceed. *****