Business ProfileforPeterborough Garage Doors Ltd.

On April 28th 2023 I made a phone call to Peterborough Garage Doors asking them to come and have a look at my malfunctioning garage door motor, which was purchased from the company more than a decade ago. Their technician, Mr. **** ** ******** responded to the call to the scene, examined the situation and stated that the garage door motor is beyond repair and need to be replaced. Mr. ** ******** has applied a minor touch to the garage motor to ensure that the motor can be properly closed to solve the immediate problem. Mr. ** ******** has promised that should we entrust Peterborough Garage Doors to install the new garage motor, the service fee was conducted by Mr. ** ******** in April. 28th 2023 shall be waved. Otherwise, a service fee is subjected to the service in April. 28th 2023 will be charged upon my credit card. I decided to go ahead and ask Peterborough Garage Doors to install the new garage motor, and the service was conducted in May. 4th 2023. With the understanding that the service fee from Mr. ** ******** subjected to the service in April. 28th 2023 will be waived. However, upon reviewing my credit card bill, a service fee of $355.95, which was promised by Mr. ** ******** that shall be waived, was still been charged in addition to the new garage motor purchase and installation fee ($1392.14). I got in touch with the company for several times and the response I received was Mr. ** ******** was responding to “an emergency service call”, hence regardless of what promise Mr. ** ******** has made, it shall be considered void. Despite the fact that neither Mr. ** ******** nor the company has mentioned about the emergency call on April. 28th.