Business ProfileforCanadian Tire
At-a-glance
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Business Details
- Location of This Business
- 1735 Pickering Pkwy, Pickering, ON L1V 7C7
- BBB File Opened:
- 9/5/2022
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
John K
05/05/2022
I brought my car in on April 25th 2022 around 10:30 am I told them that my car while on the 401 going about 80clicks I was getting a humming noise from the front end.
My car was parked in their lot and for them to do the inspection they had to drive my car and then bring it to the garage area. They got back to me and told me the bearings on both wheels were shot and also the Front drive axles needed to be changed. The cost would be a little over 1000.00 dollars. At that point I agreed to the cost and that they should do the repair.
At around 4:48 the same day I got a call and I walked there, after about an hour they called me over to have a look at my car and then explained to me that my car now had no power steering. Keep in mind they moved my car 3 to 4 times. They drove it with no problem to the lift changed the bearing and the Front drive axles and only then did they say the power steering wasn't working. They expect me to believe they only discovered the power steering while on the lift and didn't notice it while driving it to the lift and lifting the car.
Today (March 5th 2022) was the first time I had the opportunity to get on the 401. I have to assume now that Canadian Tire Mechanic's work on a trial and error diagnostic plan. First the assumed it was the bearings and the front drive axles. I can tell you I am getting the same noise from the front end of the car while on the 401. After spending 1,292.84 I still have the same problem (loud humming) from the front of my car. If I went back to Canadian tire I wonder what trial and error diagnostic plan they would come up with.Canadian Tire as a whole have lost me as a good customer I would think over the years living in Pickering I have spent 1000's of dollars at Canadian Tire and was always a happy customer.
Now the sloppy work from the service desk has cost Canadian Tire a good customer.
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