Business ProfileforThe Waring House

On April 10th, my wife and I travelled to the Waring House. The receptionist gave us a key to room 12 at the House Next Door. I was lead to believe that I had booked online a room in the Lodge. It smelt of stale smoke. When I explained my concerns to the inexperienced receptionist, she said that I could pay an extra $65 and get a room in the Lodge. When I explained to her that the Lodge was where I had booked online, she then explained that my booking was done via CAA/Expedia and that others had been mislead as well. I explained to this unhelpful receptionist that I wanted to get my money back. She then explained that I would need to contact Expedia and CAA. When I asked to speak with her supervisor, she told me that it was her Day Off. I spent 2 hours talking with different agents at Expedia and CAA. It was at the 2 hour **** when the Front Desk Manager entered the building, fuming that I was ruining her day off. She began SCREAMING at me. She was rude, belligerent and threatening. She called me a liar when I informed her of the stale smoke in our House Next Door room. Even though Expedia and CAA were happy to refund me my money, this lady had to be the person to process the refund. She refused to do so. She then demanded that I leave the property or else she would call the police. When I stepped outside the Reception building to take the final call from CAA, this woman locked me out! This woman came outside to watch me. I told her that I had cancer and her combative approach quickly diminished. I offered her a few more dollars and she agreed to give me a room. This Front Desk Manager was the rudest, most incompetent manager. She is also the Head of ************** When I emailed the owner to explain the terrible service at check in, she was quick to defend her inept staff and said that I was the problem, by wishing to stay overnight. STAY AWAY FROM THE WARING HOUSE. Bad staff, bad management, no training, some smoke-scented rooms, and bad leadership. So sad.