Customer ReviewsforThe Waring House

Dissapointment doesn’t begin to describe our stay this week Aug 18 - 20th 2021. Actually the restaurant side deserves 5 stars, they are struggling with staff shortages and training new staff but ******** *** *** ****** did not disappoint in the least, they went out of their way to make our meals fantastic and the kitchen staff must be included in in the compliments. But thats where it ends, maintenance / repairs is just about zilch this place is going downhill at an incredible speed, house keeping is struggling to maintain the barest semblance of clean and it must be hard for them when the place has been let go so far. This problem is not new, it’s not covid related, it started long before that, it’s management related. When we complained within 45 minutes of checkin ( we tried airing the room first but that obviously was not going to work ) that there was a foul smell in our room we were told that they were fully booked but that if we vacated the room when housekeeping arrived they would install an air cleaner that would take care of the problem. But not to go back when the machine was working. So we left for about an hour. What a wonderful welcome - we should have checked out right then. It was better when we went back, a different smell, ozone I think, but no one called to check with us, no one let us know that it was safe to return and no one came to see if it had worked, we were left to disconnect the machine and remove it ourselves. When we came back from dinner the smell had returned, not as bad but still unpleasant. Faced with the choice of driving home ( 400 kms. ) or making the best of it we stayed. Thursday we spent the day looking for alternate accommodation but nothing was available on short notice so after airing the room for several hours and not wanting to go home early we again stayed. There are so many things wrong with room 12 that I can’t list theme all here but I don’t believe housekeeping that ” someone must have spilled a bottle of perfume”. I believe thats it’s mold or mildew, have a look at the pictures, I will be contacting the local health unit to investigate. So that no one else has to experience the headaches, sneezing and watering eyes. Beware of room 12 and the hall near it. Just look at the pictures or the rotting window sill, the rotting sliding door the mould and dirt throughout The House Next Door. Covid be damed there is no excuse for dirt and mold and rot. Nor is there any excuse for the multiple small things wrong in the room, The loose taps in the bathtub that obviously leak into the wall behind, the chiclet add Cheerios found on the floor, The remote control ithat controls the cable box but not the TV, the loose nails in the deck, the nails sticking out of the trim above the patio door that caught my hand when I tried to fix the drapes - and on and on. To add insult to injury on checkout the clerk inferred that I created the problem by not getting back to them and informing them that there was still a lingering smell after the air treatment. Where is management, why didn’t they check with us ? Had I been the manager, I would have been over to the room with apologies for the inconvenience and assurances that the problem would be found and resolved. This is how they treat repeat, loyal customers. BEWARE !!! But then anyone that would let a place deteriorate like this just doesn’t care. We upgraded to a superior room but that’s not what we got. We got an inferior room, inconvenience a ruined vacation and management that didn’t bother to contact us when told that there was a major problem. In fact they still haven’t contacted us even after I related all of the problems to the clerk on check out and the fact that we would not be returning, some customer service. ***** ******* **** ** ******* ******** ** ** ******** ** **** ****** *******

Dear Mr. *******  My husband and I are the owners of the Waring House. I was very happy to hear that you enjoyed your meals and our service staff during our recent visit. We have a lot of appreciation and respect for our staff and the amazing job they are doing despite the severe staff shortages we like so many are experiencing. The rest of your review was incredibly disappointing but also unfair. Although I sincerely apologize for any shortcomings your room presented you certainly weren’t faced with anything because of owner neglect or wholesale property deterioration as you state. Every year my husband and I put around $250, 000 into maintenance and upkeep here. This year we were impacted by 18 months of COVID with many months of almost no income, almost no time to prepare when reopening was finally announced ( 5 days I believe), and staff shortages to accomplish all the tasks at hand. We still have done our best and continue to do so to ensure the inn is in good repair. Paining, window replacements, new AC units, cleaning, garden improvement, furniture repair, reupholstering, new patio facilities, etc, etc, it does go on and on. To say the place is being allowed to go downhill is patently untrue and rather slanderous I feel. I was the person who put the ozone generator in your room and I did smell something but definitely not mold. To me, it was like cheap perfume. I checked with housekeeping to ensure they hadn’t used anything to create a smell at our end and they had not. I asked you to put the unit, which is very light into the lobby as I did not wish to intrude again. It has sharp edges and I also didn’t want you to trip on it in your room. We have not needed the unit much ( mainly if no one has smoked in a room) and it is very effective so I did fully expect it to work. If you were continuing to be troubled we could have easily have done another treatment. Housekeeping did in fact use it after you left and it was successful with just one more treatment. I do sincerely apologize that your visit was not perfect: Had you approached this in a different way I would have been happy to work with you because we were at fault and because we have all been through a lot in the past 20 months and need to be kind to one another. Sincerely, ***** ******, Innkeeper