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ComplaintsforBryan's Farm & Industrial Supply Ltd
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
14/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased an item on an online auction. Listing clearly described the unit as including a pto shaft, but when picking up item, there was no pto shaft. They did offer a refund but it is not an acceptable option as I had to drive several hundred kms and take an afternoon off of work to pick up the item. They misrepresented the item and failed to make amends.Business response
20/12/2023
Hi *****,
We are sorry that this item was misrepresented and was missing a piece it was described to include. As per our communication, we have been able to obtain the missing piece at our cost and will be delivering it to you next week. I trust this will satisfy this complaint as you will now have your purchase in full.
Kind regards,
Tracy
Customer response
27/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.