![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforMazda Of Richmond Hill
At-a-glance
Related Categories
Business Details
- Location of This Business
- 10414 Yonge St, Richmond Hill, ON L4C 3C3
- BBB File Opened:
- 13/7/2022
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cheng BO A.
12/07/2022
I began to search around for a Mazda MX-5 throughout the web, focusing mainly on ********** as well as the individual dealership's website. I came across the 2019 MX-5 GT trim on ********** with the listed price of $40,992. I went through the link provided on ********** that led me to the dealership's (Mazda of Richmond Hill) posting on their own website with the same price shown. I reached out to the dealership by using the "Make An Offer" option via ********** and I was soon connected with a sales representative. Both the sales representative and I spoke on the phone about the 2019 MX-5, my trade in value, and getting a better interest rate (listed interest rate is 7.99%). A deal was soon reached ($40,992 at 5.05% for 72 months, with my trade in appraised at $61,000). I received verbal confirmation about the deal, the dealership obtained my deposit ($1000) via credit card, and soon the contract and credit application files were sent to me via email. Upon reviewing the contract, I discovered the final sale price has been changed from $40,992 to $44,890. I inquired about the change in price and was met with denial despite numerous previous confirmation and reluctance to honor the agreement. When I brought up the listed price seen online, the sales representative stated it was a "miscommunication".
With the most recent feedback from Mazda Canada, they have consulted the dealership and I quote: "Following a review of the matter, which you have brought to our attention. We reached out to Mazda of Richmond Hill and spoke with Brent W., the General Sales Manager. He advises us that he was unaware a deal on the vehicle was already discussed when he discounted the advertised price online, the sales rep you were dealing with had no knowledge of this either. ". *************************************************************** ************************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.