Customer ReviewsforCanada Computers

I brought in my laptop for a virus. Had to call back a week later to find out that they found nothing but happy to accept $150 for a scan For a zero diagnosis, and their lack of service I would never recommend them

******** ** ****** ******** ****** *** ******** ********* ******* * ******** **** ********* I bought 13 3d printers and their 3 year warranty. They have two types of warranty 1) full replacement if anything is defective or not working 2) part replacement. For the printers i purchased they only offered full replacement. Over the first year now 4 of my printers to date went down . The first two attempts i went to richmond hill they gave me a hard time one they didnt want to replace until i finally made such a big deal they did it. Its as if they wanted to repair it secretly and avoid sending it back which is what i paid for. The next two i took to two seperate locations and they were so great and did the swap out after a quick look at it. Thank you! Now i have two more printers that went down , i tried to bring it back to the nice store but they didnt have it. Markham location did. I went there and it was an awful experience. They just kept trying to avoid fulfilling the warranty . One which had a malfunction over night pringter and the bed came apart and the filament melted on the nozzle head they said they would diagnose it for a day and then get back. They didnt get back to me after 5 days i called to find out they were saying i did not care for my printer? I told them the printer was taken care of and used daily for a year for my business. Its standard to leave printers printing overnight on long jobs . If it wasnt for the malfunction everything would be fine. The second unit did not print the filament. It clogged. They basically fixed the part and now trying to give it back to me fixed. This is not the warranty the manufacturer offers *** **** *** ****** ****** ** **** ***** ** ******** ***** ****** **. ** ** **** *** ******** charging a clear service and now when its time to fulfill that service they are denying me. ** * ***** **** **** **** *** **** * *****. Im hoping i can get through to head office and formal regional complaint on the store. **** **** * 

I bought warranty service for my computer from them, but I took it back twice and said there was no problem and refused to further repair me until my computer repair expired

Hello. I've visited the Canada Computers store in Ajax alongside my son, who purchased an **** controller and the extended warranty for it. The controller was purchased March 15, 2023, and the extended warranty expires in 2026. This controller worked great until a few days ago when the right bumper started intermittently failing. My son tried to use a pressured air spray to clean it up and after 30-40 minutes, the button acts up once again. We came to the store asking for a replacement under warranty. The store manager, Ronald V, stated that he can't trust us that the item is defective, and he needs to replicate the issue in store. I asked him how long do we need to be there since this isuue is intermittent and pretty random, and he said `as much as we need to'. I asked him why would a normal person come to a store with a working controller, asking for a straight replacement, and he didn't know what to say. So after talking to this person like I was talking to a wall, I agreed to leave the controller with the store for a day so they replicate the issue. My question would be how much time are they going to stress test a controller and doing their job at the same time, but honestly, I just gave up. I want to say how disappointed I am with their service. My son bought this out of his own savings, and I advised him to purchase the extra warranty, hoping that he's going to use this controller for a long time. After my experience with this store in Ajax, I can tell you that it was the last time I shopped there. This Ronald V person refused to give me a clear escalation path or a feedback form, so I'm using this as a complaint for a terrible customer service and attitude towards a paying customer.

**** ***** ****** ***** *** *** **** *** **** ****** ******** . My experience is horrible . ******* ****** *******  **** ** *** *** ******** **** **** * ************ ***** *Grand Total: $764.91 they tried to sell a laptop with someone else logged in with faulty display . went there with my rental car to pick the laptop. **** *** ** * ***** ** **** ***** . but i request them to show me if this laptop is working or not . They told me this laptop is checked by our technician so you don't worry about it . but I forced them to show me . Then he pulled that laptop from the box . it literally looked like a 2nd hand but not like 15 days return product open box .  he press power button but laptop was not power on then he plug charger still not . Then he accidentally press side to mouse touchpad and displays shows for movement. Then I noticed the laptop had a display problem . after multiple press displays comes. I told him the display is not working and he responded yha i think there is a connection problem inside . we finally saw display and I noticed there is some one else login. i told them it was your fault that you guys didn't did your job properly and tried to sell me faulty product . it was my presence of mind that i told you guys to show me the laptop working or not . * ** ****** *** ** ******* ** * **** *** * ***** .I'm staying far from this store *** * **** ***** **** * ****  Even they have a return policy for 15 days to 30days. that's not even useful because that laptop was physically damaged. There are lots of complaints online that they refused to refund money on physical damage. **** ******* ** * ***** * * ******* ****** *** *** **** ****** **** **** ** ****** * * **** ************ * * **** *** ** ***** *** ***** **** **** * ******* ********** * ***** ********** ** **** * ******** **** ****** ** ******* ****** *** * ******* **** ***** **** * ** ***** ***** ****** ******** *

Store did not honour website flyer pricing for an instock item citing the company is not responsible for mistakes in their own flyer. Not honouring advertised pricing is anti-competitive, and deceptive. Icing on the cake? I'm in the wrong for asking for an advertised price. The associates were great. However, management came across *********** ****.

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Placed order, they charged my card then sent me a text to tell me order was on hold. Made me EMAIL the accounts person (not able to phone apparently!!) who after delays emails back to state they can't prove my identity unless I send then a CC statement - this despite the fact the order, because of its value, will be delivered to the Post Office who will insist on checking my ID when I go to pick up.
They stated they will cancel the order because I'm not giving anyone information that compromises my account. Order cancelled but the money is still gone from my CC
Demanded they refund - silence - posted dispute with Credit Card company that will take up to 8 weeks to resolve!
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I ordered a laptop online and was charged appropriately for it. When I inquired about the tracking/delivery status I received no notifications from the company for 4 days, when I finally got in contact with them I was told it was cancelled due to no payment. When I further asked Canada Computers to explain they said accounting did not receive payment. However my banking records indicated that the transaction was posted (completed) and my banking company confirmed that the payment had in fact been transferred to the seller (Canada Computers). Essentially, I have paid for a product, I was never going to receive the product and I had no communication from the company regarding how this problem can be fixed. I was told that I have to wait another week until my bank will dispute the claim. As an outcome, I would like to be refunded or for the order to be completed.

We brought a computer in for a simple Screen repair, they would not honour the Warranty we had purchased with them as well to get the repairs done so we had to pay out of pocket When we got the Lap top back they rendered new damage from making the repair to the computer. The Store manager Mr R. was terrible to deal with, he refused to address the issue and is generally surely individual who should not be customer facing. A request for refund was refused and now we are left with fixing their damage tot he computer at our expense. Don't waste your time with Canada Computers Ajax you will be disappointed, Head office was now help at all as well.

Bought a high end $1500 monitor, plugged it in and saw that the glass inside was broken, even though the outside plastic cover was perfect. Returned to the store in less than 1 hour after purchase and the manager informed me that in his opinion he thinks I intentionally broke the monitor and refused to refund my money - he also kept the monitor!!! So in less than an hour I lost $1500. I wrote to customer service at head office who informed me it was a mistake and that they were going to escalate the case and contact the manager. 6 weeks later, I still have not seen any refund. Thankfully my credit card company has stepped in. Shameful - I have bought over a million dollars worth of product for my business in the past from Canada Computers, but in the last few years they have gone completely downhill.