Business ProfileforGoldale Home Services Inc

Hello BBB, This is a complaint against the Goldale Home Services Inc. The company made an agreement with me RO#*******. During the agreement the associate told me that they need two days to finish the job. They started the work on 5th November. Once the flat roof was finished on 6th, the roof started to leak. I have provided the videos to the company manager and asked them to repair the leak on 6th November. They repaired the places and tried to patch up the areas again and improve the slopes. According to their promises, the job should have been finished on 6th but it never did. The worker of the company Paul was arriving to the site at 11 am working for about an hour and then leaving for a lunch and coming back at 4 pm when it was dark and continued to work till 7 pm. Once the work dragged for a few days, me and my family were disturbed. I made a deadline so that they finish the job on Wednesday 10th. The roof became more damaged during this time. The layers were shrinking as the base and the cap were not installed properly. The water was puddling all over the area, as they missed the leveling. Beside, they missed the deadline as well. They tried to finish the job for a few days but it did not happen. And finally I told them that if the job is not finished, they have to leave the site on Saturday 13th at 5 pm. Saturday 5 pm arrived and they could not finalize the job. It was raining and my walls were not protected. As per our second agreement, I paid them 5860 $ and I found a handy man to finalize the job within an hour. One week after, the roof started to leak from multiple places. I have contacted the company phone number 416-250-6850 multiple times and they did not answer. I wrote that I am going to sue them but still I have not receive any reply. I found several other contractors, to check if the roof is repairable. None of them can repair the roof. The torching has been done very poor. **********************************************************. Thanks!