ComplaintsforGoldale Home Services Inc

• Initial Complaint

  30/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Hello BBB, This is a complaint against the Goldale Home Services Inc. The company made an agreement with me RO#*******. During the agreement the associate told me that they need two days to finish the job. They started the work on 5th November. Once the flat roof was finished on 6th, the roof started to leak. I have provided the videos to the company manager and asked them to repair the leak on 6th November. They repaired the places and tried to patch up the areas again and improve the slopes. According to their promises, the job should have been finished on 6th but it never did. The worker of the company Paul was arriving to the site at 11 am working for about an hour and then leaving for a lunch and coming back at 4 pm when it was dark and continued to work till 7 pm. Once the work dragged for a few days, me and my family were disturbed. I made a deadline so that they finish the job on Wednesday 10th. The roof became more damaged during this time. The layers were shrinking as the base and the cap were not installed properly. The water was puddling all over the area, as they missed the leveling. Beside, they missed the deadline as well. They tried to finish the job for a few days but it did not happen. And finally I told them that if the job is not finished, they have to leave the site on Saturday 13th at 5 pm. Saturday 5 pm arrived and they could not finalize the job. It was raining and my walls were not protected. As per our second agreement, I paid them 5860 $ and I found a handy man to finalize the job within an hour. One week after, the roof started to leak from multiple places. I have contacted the company phone number 416-250-6850 multiple times and they did not answer. I wrote that I am going to sue them but still I have not receive any reply. I found several other contractors, to check if the roof is repairable. None of them can repair the roof. The torching has been done very poor. **********************************************************. Thanks!

  Business response

  25/08/2022

  Business Response /* (1000, 5, 2021/11/30) */ We estimated the job for 3-4 days because daytime working hours have become short in November. 11/05, Fri. Started the job. Advised customer that we hoped to complete it in 2 days optimistically. But found more old layers and wood deck after removal of top layer of flat roof, which required more job and time. Customer was well informed and agreed to pay extra $200 for that and $360 for new plywood. 11/07, Sun. Workers was sick and took a rest on Sunday. 11/08, Mon. At evening, we had a car accident, and our pick-up truck needed to be repaired for a couple of days at ********. 11/09, Tue. Informed customer about the car accident. All tools and equipment were stored in the truck, and truck was kept at ********, so caused delay on job. 11/13, Sat. At 5pm, when the job only had 6 pieces of siding to be installed, 98% of completion, customer proactively cancelled the deal and wrote an amendment to the agreement. He deducted $5,000 from contract total amount $9,200 as his compensation. He set the new total $4,200, plus extra $200 and $360 for new plywood. He paid $3,860 (not $5,860) to cover our material cost, plus previous deposit $900. We didn't complete the job on promised timing, so we even didn't negotiate anything, just accepted what customer proposed and signed on the amendment. We asked customer when we can come back to replace damaged drywall in the garage, fix the flat roof and complete the remaining 6 pieces of siding. He just ordered us to tidy up tools, clean debris and leave everything AS-IS. Customer gave us $100 each as tips for our hard working, but we didn't take it. No argument at all, peaceful cancellation of the deal. 11/22, Mon. Received customer's text "I am going to take our case to the court." Before this text message, there was no incoming phone call from this customer. I have checked my phone history record. When customer cancelled the job proactively, we double checked with customer what and when he wanted us to finalize the job. He rejected our proposal. It was not a completion job. How could we be responsible for an unfinished job?! If any damage has happened and claim for any loss, it has been already included in the customer written amendment, which was agreed by both parties. Customer deducted $5,000 and ordered us to leave it AS-IS. Cancelled on 11/13, and he texted me on 11/22. Customer has 8 days to find his solution. We have no idea about what happened after cancellation. Anything might happen during these 8 days. ************************************************** Appreciate all your understanding and effort on this case. Consumer Response /* (3000, 7, 2021/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi BBB, I totally disagree with the statement, which Yaw S. made. 1. I have contacted him and asked him to be in my house to see what he made and then if we did not come to any conclusion, I go to court but he never answered my TXT and ignored the contacts. 2. As they have stated, they were from Friday 5th November until next Saturday 13th, 5 PM in my house and they were not able to finalize a job which should have been done within 2 days. I will not call this a professional job. 3. They removed my existing flat roof, which was functional like a demolishing company within half day but they never were able to put it back without any issue. *********************************************** my fingers goes between the caps that they sealed. Most of the seams are open. 4. Not sealing the scoffers and making the water puddles due to poor workmanship. 5. The company charged me for materials, for which they never provided any receipt (4860 $ total). It needs to be mentioned that this is all trashed. There is no roofer that agrees to repair the roof that this company made. Actually this company is not a roofing company. I am not sure why they should have promised this job to be done. I did not lose only that money that I gave them, but also they ruined my house. The roof that they made still is in place and the water is going to my garage and drywalls causing further damage. 6. Actually I am asking that the company involves their insurance to compensate me the damage cost that they made. This is regardless of the agreement cancellation as they were incompetent to do the job as promised. The damages/costs that I have on my hand are as follow: a. Removing my existing roof; the roof was functional with not big issue b. Wasting my money of 4860$; nobody wants to repair this roof c. Damaging my garage, drywalls, ceiling, studs and the breaks which are located at the sidewalls of the garage (the estimate needs to be provided by his insurance or I can hire an inspector) d. Wasting my time and my family time for more than week Please let me know what the next step is. Regards, ****** Business Response /* (4000, 9, 2021/12/07) */ We totally agree with the amendment, which customer made on 11/13. Per my statement on 11/30, customer proactively cancelled the deal and wrote the amendment to the agreement, without any discussion beforehand. We were co-operative to sign what he wanted on the amendment, no bargaining, no negotiation, no argument. Before signing the amendment, we double checked with customer what and when he wanted us to finalize the job. He rejected our proposal. Customer deducted $5,000 and ordered us to leave it AS-IS and evacuate the site immediately. We totally followed his instruction. ***************************************************** Customer clearly expressed that he wanted to finalize all and end this agreement. Quote: Hi Kevin, we are reaching 5 pm. Let us finalize all at 5 pm sharp. Please bring Paul in if you like. I need both of you to end this agreement. Thanks for understanding. What does "finalize all" and "end this agreement" mean? Both parties all agreed and signed the amendment on 11/13. And now customer regrets with the amendment he made proactively!? In the amendment, customer stated he would only pay $3860 on 11/13, plus deposit $900, total $4760(not $4860 customer stated). The amendment is a receipt of $4760, was signed by both parties. After his text message on 11/13, then I received another text on 11/22. ***************************************************. First sentence: Hi Kevin, I am going to take our case to the court. ******************************************************************************************************************* Consumer Response /* (4200, 11, 2021/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) It seems the company does not understand what the issue is: The company entered my house with no roofing skills, damaged my existing roof, wasted the materials that they spent on my job and finally they were not able to finish the job even 6 days after the promised time frame and they were put out of the job. This doesn't mean that they are not liable for the action that they took. It seems someone comes to your home, damages your house and you put him out of the house and the person says that he is not liable for the damage as they put him out of the house. Did you expect that I pay you in full after such a nice job, which has been done? I am not sure who provided your company with license. Why you do not come to make what you have damaged?? This is my situation today morning. ****************. Are you calling really your company a contractor company? Let me know how you would like to proceed. -****** Business Response /* (4000, 13, 2021/12/16) */ We did understand what customer wanted. On 2021/11/13 4:39pm, text message, Customer clearly expressed that he wanted to finalize all and end this agreement with the amendment he made after his evaluation of unfinished job and damage. It was a peaceful ending. Customer deducted the amount he wanted for a 98% completion job. In the amendment, Customer said it was a 95% completion job, and "The remaining balance of 3860 $ CAD has been paid to the company and there is no open invoice." The amendment states it is a closed and ended agreement. He was satisfied with the result he wanted. He proactively tipped us $200 with gratitude, which we didn't take it. Total agreement amount was $9,200. He set the new total $4,200 including deposit $900. He deducted $5,000 as his compensation, which was 54.34% of $9,200 for a 98% completion job. He proactively paid extra $200 for unforeseen garbage and $360 for new plywood. He paid $3,860 on 2021/11/13, plus deposit $900 on 2021/10/9, Total $4,760. We understand what customer wants. He regrets with the compensation he asked and acquired on 2021/11/13. Now he wants more. We had an opportunity to complete the job, but we didn't achieve it due to unforeseen extra work and car accident. We totally accepted the amendment he made. Customer had an opportunity. He has already exercised his right to claim his compensation and rejected our proposal of pursuing completion. During 2021/11/13-2021/11/22, customer has hired another contractor to get involved. Quote "I found a handy man to finalize the job within an hour." When we look back the contact history: Customer inquired what jobs he wanted on 2021/8/17, we quoted price. After customer collected other quotes, both parties signed the agreement on 2021/10/9. Customer spent 53 days to evaluate all quotes he collected and made his decision. We started the job on 2021/11/05. Customer finalized all and ended this agreement with the amendment he made after evaluation of unfinished job and damage at 5:10 pm on 2021/11/13. Before signing the amendment, we double checked with customer what and when he wanted us to finalize the job. He rejected our proposal. He expressed that he would find another contractor to finalize it. Customer deducted $5,000 from agreement amount $9,200 as compensation to cover the unfinished job and any damage and ordered us to leave it AS-IS and evacuate the site immediately. We totally followed his instruction. Doubts about customer's saying. Why did he say so? A. Exaggerate the paid amount twice, the only amount he paid is truly showed in the amendment he made. B. Misleading - that he called me multiple times, and I did not answer. 1. Case Description on 11/27/2021. Customer said he paid 5860 $, Truth: Shows on the signed amendment, he paid $3860 on 2021/11/13. Not $5860. 2. 12/01/2021 Received Consumer Rebuttal The company charged me for materials, for which they never provided any receipt (4860 $ total). Truth: The signed amendment he made is the receipt of $3860 on 2021/11/13. Total is $4760, Not $4860. 3. Case Description on 11/27/2021, Customer said: "I have contacted the company phone number 416-250-6850 multiple times and they did not answer." Truth: I checked my cellphone Airtime Details from monthly bill between 2021/10/29 -2021/11/28. Customer only called me once on Wed. Nov 10 03:18 pm. **************************** I can provide this phone bill. 4. Text message record between 2021/11/13-2021/11/22.************************** 2021/11/13 4:39 pm. Hi Kevin, we are reaching 5 pm. Let us finalize all at 5 pm sharp. Please bring Paul in if you like. I need both of you to end this agreement. Thanks for understanding. 2021/11/22 11:55 am. Hi Kevin, I am going to take our case to the court. The fact is that all the materials, which you have installed must be trashed. The water penetrated under the main layer and frozen and it is leaking from multiple places. Please come and see the work today. I will continue with the formalities once you see the site. Truth: Between 2021/11/13 - 2021/11/22, there was no text and phone contact history. Customer has already exercised his right to claim his compensation and received the amount he wanted. We do him the compliments of his tipping $200 with gratitude(we didn't take it), we can offer $200 in return. Appreciate all your efforts and help. Merry Christmas. Consumer Response /* (4200, 15, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not sure what this company is trying to achieve with repeating the same statements over and over with no outcomes. The points are clear here. The company promised a job and they were not able to finalize on time. I have included further communications, notifications that I sent to them during their work. 1. ******************************. He promised the job is going to be finished tomorrow (i.e. Yaw S. text on 9th ). 2. His new made roof leaks on the same night 9th; he promises that his colleague will repair it the next day; screenshot 002. 3. 003: I told him what really needs to be done 4. 10th; He is still cheating me that the work will be finished; *************** 5. 11th: He states that his colleague Paul has a time management issue; **************; so he requests one day more. 6. He plays the same game up to the last day. 7. Not only he was not able to finish the job but also he and his colleague ******* me. This is the product which they delivered. *************************************************************. Have you ever seen a roofer, who leaved the cap without torching down anywhere? Do you think really these people were the roofers? Who gave them the license to destroy the house of the people? **************************************************. They have destroyed my existing roof, provided me with the garbage, took my money, wasted my time and showing them also as not guilty. Even they did not bother to come and see what I was writing them (0011).******************************** Please call me to take it to the next level. Business Response /* (4000, 17, 2021/12/31) */ It was a peaceful ending. Customer deducted the amount he wanted for a 98% completion job. In the amendment, Customer said it was a 95% completion job, and "The remaining balance of 3860 $ CAD has been paid to the company and there is no open invoice." The amendment states it is a closed and ended agreement. He was satisfied with the result he wanted. He proactively tipped us $200 with gratitude, which we didn't take it. Customer deducted $5,000 from agreement amount $9,200 as compensation to cover the unfinished job and any damage and ordered us to leave it AS-IS and evacuate the site immediately. We totally followed his instruction. We had an opportunity to complete the job, but we didn't achieve it due to unforeseen extra work and car accident. We totally accepted the amendment he made. Customer had an opportunity. He has already exercised his right to claim his compensation and rejected our proposal of pursuing completion. There is no open invoice between two parties. Happy New Year! Consumer Response /* (4200, 19, 2022/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company either doesn't understand or really is out of mind. They are calling a failed job 98% completion. The job for which they have received 4860$ and the materials were wasted; my house was damaged. They are saying peaceful; what are they talking about? If it was peaceful, so many complaints were not written here. The documents ******************* were submitted and it clearly indicates that the company has an issue; they have time management issues and they are not a roofers. Anyhow, now that everything has been documented here. ******************************************************************************************** ****************************************************************************************************************************

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