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Complaint Details
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Initial Complaint
29/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Service was for a new front door and windows installed in January 2019. New window cracked within the warranty period and I contacted Bayview in November 2019 to request a repair/ replacement. I have been emailing the company every couple of months and each time I’m promised it will be resolved. Resolution has been delayed due to Covid, delays with the window supplier, window representative is off due to surgery, they’ve lost my file, the window has to be re-ordered with a different type of glass. The last appointment in April was cancelled as the installers truck broke down. A new date was promised and my follow up email was ignored. I am seeking help to get this single window fixed. Any assistance would be most appreciated.Business response
29/09/2021
Unfortunately we thought this service was complete. We had a service technician, who is no longer employed by Bayview, completing our service requests. We were informed all service was complete and up to date at the time of his departure. Unfortunately this seems not to be the case. I will contact the customer to get this issue resolved ASAP.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.