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ComplaintsforLabonte Property Maintenance
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Complaint Details
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Initial Complaint
25/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up as a first time customer with Labonte Property Maintenance back in October/23 for snow removal services. On January 12/24, I came home after being away for a couple of days. My house was in total darkness due to no hydro which meant my house was extremely cold. Going back outside, I discovered my central air conditioner, which was only bought in May/23, on its side and completely damaged beyond repair. My unit sits on a patio stone up against my house on the driveway. I called the owner of the company who came over with another gentleman. They both started talking to each other in a foreign language which I could not understand. They denied any responsibility when it was clear they had been at my house two days before. They told me that a car must have come down my driveway and damaged the unit. My air conditioning unit was hit with such force that it threw out my whole electrical panel. I was still making payments on that unit. I sent them an email requesting the name of their insurance company and again I was met with denial. Despite the company raving about the fact that they have insurance should anything happen on their public website, they keep refusing to share this information. They were also nowhere to be found the next day, after my return, when we got another snow storm. I had to hire someone for a one time cleaning of my driveway. I will not hire this company again
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.